Windows 10: Most recent update is causing my computer to restart to the startup screen, what happened?

After the most recent update I am experiencing Process failures using windows. The system is shuting down and resetting to the start up screen. Need this corrected

:)

 

After update computer boots to Bios screen

Hi Denise,

Automatic restart after an update may be caused by a hardware failure. As our initial troubleshooting step, we suggest that you follow these steps:

• Press Windows and type "view advanced system settings".
• Select View advanced system settings.
• Under the Startup and Recovery section, click
  Settings.
• Under System Failure, remove the check mark next to
  Automatically restart and click OK.
• Restart your computer.

Get back to us with the status of the issue.

 

Startup Blue Screen

Hi Jon,

Startup blue screen error(s) can occur if a problem causes your PC to shut down or restart unexpectedly. It could be due to the following:

• Outdated device software drivers
• Corrupted Windows update system files
• Software/Security conflicts

We would like to know some information:

• Did you get any blue screen stop error codes?
• Have you tried booting in Safe mode?

We suggest that you check this
article about troubleshooting blue screen errors and follow the troubleshooting steps provided there.

We will wait for your response

 

recent Win update

Hello,

A quick question before we proceed:

What is the KB number of the latest update that cause these issue?

I suggest you to update all device drivers from Device Manager. Once this is done restart the computer to check the status.

Follow the steps below to update the driver:

• 
  Press “Windows key + X” together and select “Device Manager”.
  
• 
  Locate the touchpad driver.
  
• 
  Right click on the Touchpad driver icon and click on “Update Driver software”. Follow the on screen directions and complete the process.
  

Keep us informed to help you further.