Windows 10: Mother-in-law annoyed with picture that comes up when she first opens her laptop

Discus and support Mother-in-law annoyed with picture that comes up when she first opens her laptop in Windows 10 Gaming to solve the problem; Installed Magic Puzzle on my mother-in-law's laptop. Shortly after installing the app she found when she opens her laptop the very first screen that... Discussion in 'Windows 10 Gaming' started by Deb Oz, Aug 7, 2024.

  1. DEB OZ
    Deb Oz Win User

    Mother-in-law annoyed with picture that comes up when she first opens her laptop


    Installed Magic Puzzle on my mother-in-law's laptop. Shortly after installing the app she found when she opens her laptop the very first screen that opens is a picture she does not approve of with the words "Magic Puzzle" in the lower right corner. This screen also has the four squares weather, traffic etc. When you right or left click on this screen it goes to her sign on screen and all is well from there. I uninstalled the Magic Puzzle app and it is still happening. How do I change that picture or eliminate it all together? When I open my own laptop I get a variety of usually beautiful pictu

    :)
     
    Deb Oz, Aug 7, 2024
    #1
  2. GRAHAM BORLAND
    Graham Borland Win User

    Mother-in-law fell for a "Windows support" scam. Can I save her laptop?

    My mother-in-law fell for a Windows scam. Apparently a window popped up telling her that her computer had a virus, and she should call this number where they would clean it up for her. To cut a long story short, she gave them her credit card number and enabled remote access.

    Credit cards have now been cancelled and we're going to (on another computer) change mother-in-law's password for every web service.

    The laptop is now shut down and in my physical possession. I do not want to boot it up: they could have installed anything (trojans, keyloggers), which even Avast may not be able to defend against, right?

    My plan is to remove the hard drive, mount it on another machine, and copy off any important files.

    After that, what's the safest way of resurrecting it? Can I reinstall Windows on the drive without first booting it up? Or is it safe to boot up for the sole purpose of initiating a factory reset?

    What other steps should I be considering?
     
    Graham Borland, Aug 7, 2024
    #2
  3. MLEE49
    mlee49 Win User
    mlee49, Aug 7, 2024
    #3
  4. CDAWALL
    cdawall Win User

    Mother-in-law annoyed with picture that comes up when she first opens her laptop

    mother in law build

    posted a couple above
    i hate the 212+ *Stick Out Tongue Mother-in-law annoyed with picture that comes up when she first opens her laptop :p


    she has never had an issue with the last build and insurance isn't giving them enough for a mac $722 for there last pc

    Dfi Nforce 4 infinity
    Athlon 64 3000+ @2.4ghz
    1.5GB Samsung TCCC
    Thermaltake Silent Boost RX K8
    120GB WD
    80GB WD
    Epower EP-500XP
    ugly ancient sigma case
     
    cdawall, Aug 7, 2024
    #4
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Mother-in-law annoyed with picture that comes up when she first opens her laptop

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