Windows 10: Motherboard change, how to upgrade home to pro?

Hi, my Dell laptop failed a couple of weeks ago. The laptop was purchased with Windows Home and I have paid to upgrade through the microsoft store to Windows Pro. My laptop was returned with new motherboard and windows home. How can I use the purchase I did before to upgrade the same laptop to Windows Pro?

Note that on my Microsoft account you can see my Dell laptop twice with the same serial number - One entry with Windows Pro which is the failed motherboard and one entry with Windows Home, same laptop new motherboard.

Any assistance would be greatly appreciated.

Thank you

Thanos

:)

 

Windows 10 and upgrading motherboard

Hi,



Thank you for bringing up your query on Microsoft Community.



The only hardware changes that can negatively impact activation status once you upgrade to free version are the changes to the:

• CPU
• TPM
• Motherboard replacement

The following changes are examples of hardware changes that will NOT impact the activation status:

• HDD/SSD
• Video card
• Adding extra memory

Let us follow the steps suggested by Andre Da Costa (replied
on July 26, 2015) in the following thread:



Will Upgrading Motherboard After Upgrading To Windows 10 Make Me Lose My Windows License?

Will Upgrading Motherboard After Upgrading To Windows 10 Make Me Lose My Windows License?



Kindly let us know if you need any further assistance with Windows, we are glad to assist you.

 

Motherboard change unable to reactivate Windows 10 Pro -

I have searched this topic and everything seems to be almost a year old. This is a homebuilt machine circa 2015. It started with an ASUS FM2+ motherboard with an AMD A5600K processor. It was Windows 7 Pro, upgraded to Windows 8.1 Pro then to Windows 10 Pro.
Saturday the motherboard died. An exact replacement could not be located so a Gigabyte card was installed. No changes to the hard drives. Booted the machine and Windows automatically started and then did a "revert" then installed the latest updates. C Drive was in the red so I deleted all of the old install files using Windows Clean-up. Went to reactivate, checked the significant hardware change and entered my MS account information - The computer (none of my computers) were listed and now it is telling me that I have to spend $200 to buy a copy of Windows 10 Pro.
Have not yet called Customer Support as the computer is at home and I work during the day -
I do have a disk image or two that may be a year old -

Suggestions - should I just shell out the $200 and move on

TIA

 

Activate Windows 10 after motherboard change

Hi,

Thanks for the reply.

I built the PC myself and it is\was a retail Windows 8 Pro license upgraded to 10.

The guide listed that I should be able to transfer the license, and following the steps given when selecting "I recently changed hardware" in the activation process it does not list my previous device to select from.

My Microsoft account is logged in on both my old and new motherboard, and my old motherboard is unable to boot at all to deactivate or retrieve any keys.

If my license is indeed available for transfer, how can I proceed from here?

Thanks.