Windows 10: Motherboard replaced in a dell xps13. on boot up it requires a pin reset which requires an...

Dell XPS 13-9310Motherboard failed and replaced by Dell. Did a Windows reset with saving personal files. On boot up, I get a message that my "pin is no longer available due to a change in the security settings on this device. Click to set up your pin again." When clicked it tries to connect to internet and cannot, so no way of resetting pin. The issue is that the computer is connecting both to wifi and ethernet, but reporting "no internet", yet all other devices on both networks work fine.

:)

 

Require sign-in not working

Dell XPS13 with Windows 10 Home

Trying to change the 'Require sign-in' on the Sign-in options page does not work. Will automatically return to 'Never' when navigating away from the tab, and computer will wake from sleep without requiring any sign-in.

Any suggestions?

 

Resetting Bios Password

I am doing some spring cleaning, getting rid of old desktops, laptops, and routers. Regarding the computers, I am wanting to wipe the hard drives with Darik's Boot and Nuke software. When I booted up one old Dell desktop from 2001, I learned that it requires a BIOS password. Why I ever put one on is beyond me. Unfortunately, I have forgotten the password. The rest of this message will be about wanting to know if my understanding for resetting the BIOS password is correct.

Technically, this thread/message isn't about Windows 10 specifically. But it does relate to hardware, and I am hoping that it would apply to a significant number of computers, so I hope this message is okay.

I called Dell, and the technician said that I needed to reset the jumper on motherboard to reset the BIOS password. After opening the case on my old Dell computer and hunting on the internet, this is the what I think I have learned. I will present photograph of a portion of the motherboard.





I have put a red rectangular box around what I think is the jumper for the BIOS. I note that "PASS" is written on the motherboard beside those three pins.

I believe these are steps I need to follow. Please correct me if I am wrong.

1. Turn off and unplug the computer. (It has been off and unplugged for about ten plus years. I just plugged it in today. I am not sure if this information is relevant. Perhaps it helps with regard to the motherboard's battery.)
2. Open the case and locate those "PASS" pins again.
3. Switch the jumper from the current two pins to include the third pin and middle pin. Leave it there for 5 seconds or more. In other words, move the jumper over one pin for a few seconds.
4. Reset the jumper back to its original position with the original pins.
5. Plug in the computer, and attempt to boot it up.
6. Assuming it boots up, open CD tray and put in Darik's Boot and Nuke software and follow the steps.

Is there any information that I am missing? Do I have the correct location for the jumper? Are my steps correct?

Thank you for your help.

 

PIN is now being required to logon

Hi Kevin,

If you're having trouble using your PIN to sign into Windows, you can try resetting your PIN. Kindly check this
link regarding PIN sign-in issues.

If that doesn't work. We suggest resetting your PC.

Warning: Following these steps will remove all of your data, programs, and settings

• 
  Start your PC and select the Power icon in the bottom right-hand corner of the lock screen.
  
• 
  While holding down the Shift key, select Restart.
  
• 
  On the Boot options menu, select Troubleshoot > Reset this PC > Remove everything.
  
• 
  Your PC will restart and will reset itself.
  

Let us know if you have any other questions.