Windows 10: Mouse 3 and 4 since December 15 Update

Hi everybody,


Since KB4592449 installed, my mouse has ceased to function properly. It's just a generic based on an Anker model vertical mouse, but since the update button 3 typically "back", Mouse 3 has been reassigned to "ALT + UNK92 + NUMPAD 4", and button 4 typically "forward", Mouse 4 has been reassigned to "CTRL + SHIFT + ALT + RIGHT CTRL", which appears to have the effect of increasing volume.


I've uninstalled and reinstalled the mouse, tried different USB ports, nothing makes a difference.

:)

 

Cumulative December update

I tried to download and install the December Cumulative Update from the website you had listed and did not have any luck. I received error messages stating that it would not install and it still has not come through windows update. Do you have any other
suggestions?

 

Wandering mouse

Hi,

As an initial troubleshooting step, I suggest you to adjust the mouse speed and check if that helps to resolve the issue.

• Type mouse on the search bar and select Mouse and touchpad settings.
• Select Additional Mouse Settings.
• Select Pointer Options and adjust the mouse speed under Motion.

If the issue still persists, I suggest you to run the Hardware and Devices troubleshooter.

1. Type troubleshooting in the search bar.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. Click on Hardware and Devices.

5. Follow the on-screen instructions to run the troubleshooter.

6. Check if issue persists.

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

No keyboard, no mouse 3 days after updating to Win10

Hi,

I appreciate the troubleshooting steps you have tried to resolve the issue.

Please answer this question to assist you better.

• Are you able to boot to desktop?
• What is the make and model of your computer?
• Are you able to use the external keyboard and mouse?

If yes follow the Methods below.

Method 1: Running the troubleshooter will help in detecting and identifying the issue and in certain cases will fix to enhance the performance of the system.
I suggest you to run the Hardware and Devices troubleshooter by following the steps below and check if the issue is resolved.

• Press Windows logo key on the keyboard, type troubleshooter and select the top most search result.
• Click on View all from left side panel of the screen.
• Select Hardware and Devices, click on Advanced
  option and check Apply repairs automatically option.
• Follow the on screen instructions and wait for the troubleshooter to complete.
• Check for the errors displayed , close the troubleshooter window and check if the changes are effective.

Method 2: If the issue persists, update the device driver from Device manager by following the steps below and check if the issue is resolved.

• Press Window logo + X keys on the keyboard and select
  Device manager from the context menu.
• Expand Keyboard option to update keyboard drivers and
  Mice and other pointing devices for mouse drivers.
• Right click on the driver and select Update this software option from the context menu.
• Follow the on-screen instruction and wait for the update to complete.
• After the update is complete, check if the changes are effective.

Method 3: If the issue persists, I suggest you to download and install the latest and most compatible Keyboard and mouse device drivers for Windows 10 operating system form the manufacturer’s website and check if the issue
is resolved.

Do let us know the status of the issue. Thank you.