Windows 10: Mouse and keyboard are freezing on brand new HP desktop

I am a novice IT person who is trying to help out my boss with the new HP desktop they just purchased. It came with a wireless HP mouse and keyboard combo. I have everything installed and everything is working great except after about an hour of being idle once the computer freezes and the mouse nor the keyboard will wake it up. I have to do a hard reset on the tower to get it unlocked. I have turned off Power saving mode so I know that's not the issue. I even plugged in a wired mouse and keyboard and that does not wake it up out of the frozen mode either. I have Googled and research and can't figure out how to fix this . I uninstalled and reinstalled the driver for the mouse and keyboard and that hasn't helped. I restarted in safe mode and it does not freeze in safe mode. I have done system cleanings like I've seen on the forums before, but none of this is helping. I just did a system restore but I am not hopeful that will work either. Can somebody please give me some advice?

:)

 

new mouse keyboard freezing up desktop

I apologize if posted in wrong forum here)

bought new keyboard and mouse abotu 5 days ago and initailly it was working fine on first usb start up with the both keyboard and mouse wireless .. but now a few days later after my boot up screen kicks into the desktop mode both mouse and keyboard is frozen or not moving . .batterys are fine .. after about 3 or 4 reboots I then removed the usb peripherals and plugged in a secondary keyboard and mouse both usb enabled ( not wireless).

so far so good .. now what do I have to do to troubleshoot.. ??>

I'm sure its to do with drivers .... but from where and how to .. ?

the keyboard and mouse are a no name china brand I have model number if needed..

 

mouse/keyboard freeze ups

I'm having trouble with Windows 10. Every minute or so, my keyboard, mouse and speakers freeze up for 10 to 30 seconds. I replaced the wireless keyboard/mouse with a brand new set, but it's still hanging on me.

 

Computer and mouse freeze

Hi

There are several reasons that could have cause your keyboard and mouse to freeze. To know more about the issue, we will ask some questions to help us:

• Were there recent changes made before the issue occurred?
• What are the steps that you've done so far to know where the issue is coming from?

Meanwhile, we suggest that you refer to this article:
Mouse, touchpad, and keyboard problems in Windows for us to check all setting needed to help us in resolving your issue.

Let us know about the update.