Windows 10: Mouse and keyboard virus question

Discus and support Mouse and keyboard virus question in Windows 10 Drivers and Hardware to solve the problem; Hi, Well, this is perhaps a little basic. I don't know a lot about IT. I may purchase a second-hand PS/2 mouse and keyboard. I have heard that USB... Discussion in 'Windows 10 Drivers and Hardware' started by NeedUpgradeHelp, Jan 10, 2020.

  1. NEEDUPGRADEHELP
    NeedUpgradeHelp Win User

    Mouse and keyboard virus question


    Hi,

    Well, this is perhaps a little basic. I don't know a lot about IT. I may purchase a second-hand PS/2 mouse and keyboard. I have heard that USB mouses (mice?) and keyboards can carry a virus and infect your computer:

    infection - Can my mouse have virus and infect other machines? - Information Security Stack Exchange

    but is this true for PS/2 mouses and keyboards as well?

    Thanks.

    PS: I know it says I have a Win 7 system, but I am on the Win 10 forum because I am in the process of upgrading to Win 10, and have had trouble and it was suggested I remove my USB mouse and keyboard and use PS/2 instead, for the upgrade process.

    :)
     
    NeedUpgradeHelp, Jan 10, 2020
    #1
  2. JOHN VIL
    John Vil Win User

    Keyboard and Mouse Question

    Hello Dakota,

    One possible reason why your wireless keyboard is not working may be caused by driver incompatibility. To better assist you, kindly answer the questions below:

    • Were there any significant hardware/software changes done on your computer prior to this happening?
    • Can you clarify this statement: "in looking up the mouse the combination came up 1000 for the keyboard and 2000 for the mouse"?
    • Are you keyboard drivers up to date?
    • What is the current version/build of your Windows 10? To check, type
      winver       on Cortana's search field and press Enter.
    • What troubleshooting steps have you tried so far?

    We're looking forward for your response.
     
    John Vil, Jan 10, 2020
    #2
  3. JOHN FER
    John Fer Win User
    Unresponsive Mouse and Keyboard in Windows 10

    Hi,

    One reason why your mouse and keyboard is not working is because of an outdated driver. We suggest that you update the mouse and keyboard driver by following the steps below:

    • Pres Windows+X key on your keyboard.
    • Select Device Manager.
    • Locate the mouse and keyboard drivers, right click, then click on Update.

    If you need further assistance, don't hesitate to reach out.
     
    John Fer, Jan 10, 2020
    #3
  4. MICHAEL GALL
    Michael Gall Win User

    Mouse and keyboard virus question

    keyboard and mouse not working

    Hi Chrystal,

    For us to properly isolate the issue with your keyboard and mouse, we would like to know the following:

    • Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
    • Are you using a wired or wireless keyboard and mouse?
    • Have you tried using a different keyboard and mouse? If yes, how was it?
    • Have you tried using your keyboard and mouse to another computer? If yes, what is the result?
    • To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

    As an initial troubleshooting, we suggest that you try updating your keyboard and mouse drivers to resolve the issue. You may also check and follow the troubleshooting steps in this
    article.

    We look forward to your response.
     
    Michael Gall, Jan 10, 2020
    #4
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Mouse and keyboard virus question

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