Windows 10: Mouse and keyboard wont work on windows 11

I recently bought a prebuilt pc and a monitor. I installed windows 11 on the pc and was able to get through a few steps when the mouse went out while setting up. I have a wired mouse and keyboard and the mouse just stopped working when I got to the ethernet set up. Ive tried different usb ports and a different mouse and it just wont work. I plugged it up to my old desktop and it works fine. Now I cant continue the setup process because the mouse doesn’t work. Can someone please help me?

:)

 

keyboard and mouse not working

Hi Chrystal,

For us to properly isolate the issue with your keyboard and mouse, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
• Are you using a wired or wireless keyboard and mouse?
• Have you tried using a different keyboard and mouse? If yes, how was it?
• Have you tried using your keyboard and mouse to another computer? If yes, what is the result?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

As an initial troubleshooting, we suggest that you try updating your keyboard and mouse drivers to resolve the issue. You may also check and follow the troubleshooting steps in this
article.

We look forward to your response.

 

Unresponsive Mouse and Keyboard in Windows 10

Hi,

One reason why your mouse and keyboard is not working is because of an outdated driver. We suggest that you update the mouse and keyboard driver by following the steps below:

• Pres Windows+X key on your keyboard.
• Select Device Manager.
• Locate the mouse and keyboard drivers, right click, then click on Update.

If you need further assistance, don't hesitate to reach out.

 

Microsoft Mouse and Keyboard Center macros not working in Windows 11

I just bought a Windows 11 PC to replace my old Windows 10 PC. I was in the process of installing all of my apps and configuring them on Windows 11 (just as I had in Win 10). So far, everything has worked (that I tried) as before in Win 10. However, when I ran a macro with the button on my "Microsoft Wireless Mouse 5000" within Win 11 (applied to one of my other applications), it didn't execute as expected. It let me create the macro as usual, but it never ran when I clicked the mouse button.

I tried doing the same thing back on my old Win 10 machine (with the same Mouse and software) and it worked flawlessly. The version of Microsoft Mouse and Keyboard Center that I used for both Win 10 and Win 11 was 14.41 (or more specifically, v14.41.137.0). I googled to see if there was a separate application for Win 11, but I didn't see one.

Here are the steps that I took to create the macro in Win 11:

1. I first opened the application that I wanted to apply the macro to.
   
2. Then I opened Microsoft Mouse and Keyboard Center and went to the mouse section.
   
3. I clicked on "app-specific settings" selection.
   
4. I clicked the "Add New" button.
   
5. I selected the app in the list and clicked on it.
   
6. I clicked on the button that I wanted to apply it to (Left side button).
   
7. In the list of options to apply to the button, I selected "macro."
   
8. I clicked the "Create a new Macro" button.
   
9. I clicked into the "editor" box and typed in the key strokes that I wanted it to execute.
   
10. I clicked the back arrow button until I got back to the main screen.
    
11. I pressed the mouse button within the app's window, but it never ran (even with Microsoft Mouse and Keyboard Center window still being opened).
    

As I mentioned, these same steps worked fine in Win 10. I even tried to use a pre-made selection (such as "Magnify"), but even that didn't work. At this point, it seems like the "app-specific settings" don't work at all within Win 11. Only the "basic settings" appear to be working (at least for the mouse). This functionality was the main reason that I bought a Microsoft Mouse and Keyboard!!

Any assistance with this would be greatly appreciated. Thanks in advance for any fix!!