Windows 10: Mouse cursor has disappeared - cannot find solution or problem

Hi
Booted up my computer this morning and all seemed fine. Installed an iTunes update. Computer did necessary restart & then after that my mouse cursor had disappeared entirely.

I'm using a logitech wireless mouse & keyboard with a unifying USB. Unifying software has not recognised the usb for a long time but both mouse & keyboard have functioned normally. I've uninstalled iTunes in case it was that, I've deleted drivers and removed the bluetooth dongle & then reinstalled them with no joy.

I've gone to mouse settings and enabled "click CTRL to show mouse position" - mouse is always in the centre of the screen and doesn't appear to move no matter what I do. I've tried a separate windows wireless mouse and nothing either.

I just cannot get a cursor to appear and cannot figure out what or why has happened.

I'm using a desktop PC with Creator Update installed.

Anyone got any ideas? I'm completely lost.

Thanks

Nick

:)

 

Toshiba satellite P75-A7100- Touchpads mouse/cursor has disappeared

I do not have a touch screen. It is a Toshiba satellite P75-A7100. I cannot do anything. The mouse/cursor for the touch pad has disappeared. Help!

I have tried function keys and have rebooted, but I have no mouse cursor to do anything.

[Original title: marthar]

 

Erratic or disappearing cursor with wireless mouse (mice)

I have seen numerous complaints but no solutions for wireless mice/mouse problems in Windows 10. The problem has existed for me since last fall 2016. I have tried 3 wireless mice including a Microsoft wireless mobile mouse 4000 and 2 Logitech mice M305 and
M325. The Microsoft mouse is sluggish and the cursor takes a second to catch up with the mouse movement (erratic). Both Logitech mice have the disappearing cursor problem. I also checked both mice for current drivers.

The problems are not every day or all day. I can be USING the computer and the cursor disappears or becomes erratic/sluggish. Or the cursor will disappear after sleep.

I reset my computer 1 month ago which is time consuming and didnt help. I had no problem activating Windows after the reset, but had to reinstall many programs. And I did check for new drivers for both mice after resetting.

Please help

W10 Home 64 bit Version 10.0.15063 Build 15063

No pen/touch

Intel Core i5-6400 cpu @2.70GHz.

12GB RAM

HP Envy 750-114

Ami A0.11 SM Bios 2.8 UEFI

 

Hello Nick,

Have you tried a wired mouse? If this works fine then you need to determine if it is the USB connection or the mouse being faulty, the fact that a separate wireless mouse also failed suggests it is probably the USB unless both mouse devices are faulty or have flat batteries.

Check that all your USB devices are enabled in device manager. Open device manager and look at the list of devices under Universal Serial Bus Controllers.

See this old post for details: Logitech Unfying USB Key No Longer Recognized

 

Assuming that you were able to re-control your computer with a wired mouse,
1) unplug the wireless adapter for the keyboard and mouse from the computer
2) uninstall the Logitech drivers completely off your computer.
3) turn off the computer
4) plug in the wireless adapter for the keyboard and mouse in the computer
5) turn on the computer and wait for it to load. What happen?

 

Thank you both for your replies.

Philc43 - at the moment can't get my hands on a wired mouse. Might have one in the loft but need to wait until tomorrow as the kids are asleep.

I've tried two different wireless mice (apart from the current one), in different USB ports (front & back). I've also unplugged by Anker USB 3.0 hub. It's not caused any issues in the past but I've noticed that when it's plugged in when I boot I see a "No Keyboard Deteceted" message on boot-up so wasn't sure if there was a link.

I've looked at that old post - can't see a USB Root Hub (xHCI) under my USB ports. I do have two under mouse though but they've both been there previously with no issues - and without any wired peripherals I can't get rid of them all at the mo.

Pepanee - thank you. As above, with no wired peripherals available at the mo I can't test. As soon as I get hold of some I will.

Something I have noticed of interest - mouse cursor does show & does work when in BIOS. Doesn't show on normal or safe mode.

Will get my hands on wired mouse tomorrow & update.

 

SOLVED!

Finally worked it out. Found the Unifying device listed under Bluetooth in the settings menu. Removed device, removed the USB, restarted PC, reinserted dongle and voila, mouse reappeared!

 

Cool! I hope my response gave you a head start of a similar idea of what you did to solve it.

 

It did, and I'd tried it through device settings. Wasn't aware it would show up in Bluetooth as well, stumbled across it by mistake.

 

I love the random mistakes that so rarely end up as solutions. Those are the good ones.