Windows 10: Mouse disappearing and monitor issue

I am trying to use a Targus DOCK423A to connect two HDMI monitors to my Dell Latitude 7490 via USB-C. I have some issues when I connect the dock:1 The mouse cursor disappears completely. The only way to get it back is either to restart my laptop, or to continuously disconnect and reconnect the dock until it randomly shows up again. My mouse receiver is also plugged directly into my laptop, not the dock.2 The monitors either stay black and don't display anything, or they flicker to black every minute or so. Now I can't get them to display anything. They do both show up in the Intel UHD Graphi

:)

 

mouse pointer disappears

Hi,

There are different reasons why your mouse pointer disappears. For us to properly isolate the issue, we need the following information:

• Have you made any changes on your PC prior to the issue?
• Can you please provide the troubleshooting steps that you've done to resolve the concern?

In the meantime, we recommend you to perform the basic troubleshooting steps provided below:

• Unplug and plug your mouse from your device.
• Try to use another mouse and check if the same issue occurs.
• Update your mouse drivers. To know more information about updating drivers in Windows 10, click this
  link.

 

Cursor Disappears with Dual Monitors in Outlook

Hi Janet,

This issue might have been caused by an incompatible mouse driver, or a software conflict. For us to isolate the issue, we would like to ask these questions:

• What is the build number and version of your Windows?
• Did the issue happens only in Outlook window?
• Have you performed an in-place upgrade which was suggested by Kris Ver last March 9, 2018?

In the meantime, we suggest updating your mouse driver by following the steps given in this article:

Update drivers in Windows 10.

We will wait for your response.

 

Mouse Without Borders Windows 10 Issue - "Mouse Disappearing"

• When you say that "try to use two or more windows 10 machines together; the mouse pointer will disappear", are you connected to domain network? How exactly the computers are connected?

• No, the currently upgraded Windows 10 pc's are all local machines connected through a router, but they are not on our domain currently. The reason being is to test any issues that might occur before putting them on our domain.
  

2. When you say that "purpose of the software", which software are you referring to?

• The software I am referring to is Mouse Without Borders. It's in the title of the subject line of my question.
  

Your suggestion to run the troubleshooter would not register there being a problem considering everything is functioning fine except for the visibility of the mouse.

This is a common problem with Mouse Without Borders dating back to the release of Windows 10. I just thought it would have been fixed by now. A google search will verify my info.

I will reword my situation a bit. For example, I have three Windows 10 machines hooked up to router. These three computers are connected together through Mouse Without Borders to 1 mouse and 1 keyboard. This works fine with our windows 7 machines. The issue
is when we upgraded these test pc's to Windows 10, the mouse will disappear on 2 out of the 3 pc. The primary machine that the mouse and keyboard is hooked up to you can see perfectly fine because the peripherals are hooked up to that specific pc.

Now, the mouse is working on all the windows 10 pc's, but it is not visible to the human eye on any other pc that isn't the primary pc with the mouse/keyboard hooked up to it. The only solution that people have come up with involving a quick google search
is to hook up a physical mouse to every pc. This actually does fix the issue which means this is just a minor software glitch with Mouse Without Borders. It could be something in Windows 10 settings that is causing the mouse to disappear on the other computers,
but no fix has been found to my knowledge. I don't want to have to hook up a mouse to every pc using Mouse Without Borders on Windows 10. I'd revert the machines back to Windows 7 before I did that.