Windows 10: Mouse disconnects when idle.

Hello,

I have a Microsoft Bluetooth Mobile Mouse 3600 it keeps disconnecting when I leave my laptop on idle.

Also I noticed that this problem occurred after installing Keyboard Splitter.

Thank you!

:)

 

Mouse Disconnects, Cursor Dissapears

Hi Aaron,

Sorry for the inconvenience caused. I will certainly assist you.

Please answer the below question to assist you better.

What is the make and model number of the system?

I suggest you to follow the below methods and check if it helps.

Method 1: Hardware Troubleshoot

Windows 10 has a built-in troubleshooter to check and fix issues with mouse. I would suggest you to run this troubleshooter to check if the issue is with your hardware.

Refer these steps:

• Press Windows key +X, select
  Control panel
• Change the view by option on the top right to Large icons
• Click on troubleshooting and click on the
  view all option on the left panel
• Run the playing Hardware troubleshooter

Method 2:

I suggest you to update all the drivers and check if that helps. If that issue persist please uninstall and reinstall latest drivers available in manufacturer website.

• Press “Windows + X” and select
  Device manger.
• Select Mouse and expand the driver icon.
• Right click on the driver icon and click on
  Update.
• Follow the onscreen instructions to update the driver.

Hope this helps. Please reply us back if you need any assistance further.

 

Bluetooth still on while idle

Thanks for following the steps. Now, the settings won't take effect if you are only using normal PC idle mode. Normal functionality of Bluetooth and Wi-Fi settings are to stay connected even if PC is idle. With the settings that you have created, we would
suggest that you set your PC to automatically go to Sleep or
Hibernate once idle. In this way, the settings "Allow the computer to turn off this device to save power" should take effect.

To set your PC to automatically go to Sleep or Hibernate when idle, please follow these steps:

• Open Control Panel, set view by: Small
  icons.
• Look for Power Options.
• Click on Change when the computer sleeps on the left pane.
• Set a timer.

Please try it out. Hope it helps. If you have any other concerns, don't hesitate to come back to us.

 

Mouse freeze after very short idle

Hi,

Outdated drivers is one of the possible reasons why you're experiencing this issue. We suggest running the hardware troubleshooter to isolate the root cause of the issue and provide the appropriate fix for it. Kindly follow the steps below:

• Open Settings.
• Choose Update & security, then click
  Troubleshoot.
• Under Find and fix other problems, click
  Hardware and Devices.
• Click Run the troubleshooter tab and follow the on-screen instructions.

We also recommend updating the driver for your mouse using the steps on this article:Update drivers in Windows 10.

We'll wait for your response about this matter.