Windows 10: Mouse frequently jumps/freezes and keyboard issues

My mouse has been malfunctioning for a while now, and by now I have tried everything in my reach to try to fix the issue. It always freezes or jumps while I'm trying to use it, with each skip lasting maybe 1-2s. It used to happen rarely at the start of last month, maybe happening once or twice a week, but now it's more like 50 times in an hour. My keyboard only has problems when my laptop seemingly randomly decides to stop working. My laptop would sound the Windows connect and disconnect sound constantly, and would not work again even after plugging it back into the port, effectively disabling my keyboard and mouse until I restart or shut down my laptop.



The fixes I've tried so far are reinstalling drivers for my mouse, keyboard and USB ports in Device manager, factory reset and restored from previous backup, installed the driver on my mouse's website, even disabled high precision mouse input and my touchpad in the hopes that my mouse starts working. For the second issue, I haven't managed to find any online guide with solutions regarding my problem, only that using my computer in Safe Mode might help me narrow down the issue. (Apparently the default drivers and settings aren't the problem, mouse still jumps)


I've tried using a wireless mouse that I have lying around and I plugged the receiver on the third port at the back of my laptop which works fine, but when I used my mouse from port 2 to 3, the issue was still there. I had a friend try my mouse and had no trouble with it, so my best guess is that there's a problem with my USB port being unresponsive and an issue with my mouse itself.

Mouse: TextronScorpion 7 Wired (that I use on a mousepad which came with my mouse, nothing wrong with the surface that might make my mouse function weirdly)


Keyboard: A weird branded keyboard, I can't even read the specs, it's in Chinese


OS: Windows 10 Home (64-bit v1903 build18362.418)

Processor: Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz 2.30GHz
System Manufacturer: Acer
Laptop Model: Aspire V5-473PG

Memory: 8GB ram

Do mention if I left out any crucial info out or need more details, still not quite sure how to use a forum

:)

 

Computer and mouse freeze

Hi

There are several reasons that could have cause your keyboard and mouse to freeze. To know more about the issue, we will ask some questions to help us:

• Were there recent changes made before the issue occurred?
• What are the steps that you've done so far to know where the issue is coming from?

Meanwhile, we suggest that you refer to this article:
Mouse, touchpad, and keyboard problems in Windows for us to check all setting needed to help us in resolving your issue.

Let us know about the update.

 

Issues with the On screen keyboard and mouse pointer.

Hi Robert,

The issues with the mouse may arise due to driver conflicts and the issue related to the On Screen keyboard may be when the settings for the OSK are turned on.

For the On screen keyboard issue, I suggest you to follow the below steps.

• 
  Type Ease of Access on the search bar.
  
• 
  Choose Ease of Access and click on
  Use the Computer without a mouse or keyboard option.
  
• 
  Check if the Type using a pointing device is turned on.
  
• 
  You may uncheck that option if it is turned on.
  

Also try the below steps:

• 
  Press Windows key + R and type
  Services.msc.
  
• 
  Scroll down to find the "Touch Keyboard and Handwriting Panel Service".
  
• 
  Disable the option by right clicking on it.
  

For the Mouse issue:

I suggest you to run the Hardware and Devices troubleshooter.

1. Type troubleshooting in the search bar.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. Click on Hardware
and Devices.

5. Follow the on-screen instructions to run the troubleshooter.

6. Check if issue persists.

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

keyboard and mouse not working

Hi Chrystal,

For us to properly isolate the issue with your keyboard and mouse, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
• Are you using a wired or wireless keyboard and mouse?
• Have you tried using a different keyboard and mouse? If yes, how was it?
• Have you tried using your keyboard and mouse to another computer? If yes, what is the result?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

As an initial troubleshooting, we suggest that you try updating your keyboard and mouse drivers to resolve the issue. You may also check and follow the troubleshooting steps in this
article.

We look forward to your response.