Windows 10: Mouse is moving by itself and is unresponsive: but only in some circumstances

My mouse cursor has started moving by itself and becomes barely responsive when I sign on to my son's local account. This is happening on my home PC Windows 10. The circumstances surrounding the issue are very weird however. For some specifics:this is not a mouse issue, as it also happens when I use a different mousewhen I Ctrl-Alt_Del&

:)

 

Unresponsive Mouse and Keyboard in Windows 10

Hi,

One reason why your mouse and keyboard is not working is because of an outdated driver. We suggest that you update the mouse and keyboard driver by following the steps below:

• Pres Windows+X key on your keyboard.
• Select Device Manager.
• Locate the mouse and keyboard drivers, right click, then click on Update.

If you need further assistance, don't hesitate to reach out.

 

Unresponsive Mouse

The mouse appears to be a Compaq 505131-001 UAE-96 Mouse, it is several years old (2012) released for W7, there does not appear to be any specific drivers available for this mouse, it is also listed as a HP
505131-001 UAE-96.

It was standard issue mouse for various HP/Compact PC devices, suggest check HP/Compaq website a see if a recent driver is available.

 

Unresponsive mouse and keyboard

Hi,



Thank you for posting your query in Microsoft Community.



I understand your concern and would suggest you to try to boot into Safe Mode with Networking. Here is the steps:

• 
  Press and hold the shift key
  while clicking on Restart at the login Screen (Bottom right corner) > Troubleshoot>Advanced Options>Startup Settings>Restart >>Choose
  Enable Safe mode with networking.
  
  If the mouse/keyboard works, then update the Mouse and keyboard driver. Here is the steps:
  

• 
  Press Windows+X key on your desktop and select
  Device Manager.
  

Locate the mouse drivers, expand, right click and click
on Update.

If it doesn’t help, then I would suggest you to
uninstall and re-install the drivers in compatibility mode. Here is the steps:

1. Go to your
manufacturer’s website and download the Driver’s setup file
for your computer.

2. Press
Windows Key + R on your desktop screen to go to run box.

3. Type
devmgmt.msc and hit Enter.

4. Under
Driver, expand, then right click and select Uninstall.

5. If you are prompted to Confirm then
Confirm.

6. Go to the location where you had saved your downloaded setup files of the drivers and
right click, then select Properties.

7. Select
Compatibility Tab.

8. Place a check mark next to
Run this program in Compatibility mode and select the operating system accordingly from the drop down list.

9. Let the driver to install and then check the functionality.

Keep us informed about the status of the issue and let us know if you need further assistance and we’ll be happy to help you.