Windows 10: mouse is not working right

Hi. I have a Acer Aspire E17 with a precision touchpad. The touchpad works, but I prefer the mouse. Sometimes when I am using the mouse I hear a strange sound then it stops working. It only lasts for about 10 seconds then the sound returns and the mouse works again. Can anyone pinpoint what the issue is. should I contact Acer? Any assistance will be helpful. Thank you.

:)

 

touchpad right Mouse button is not working properly

You can know the make and model of your device by either checking the stickers on your computer or type System Information in Cortana and press Enter. Click the File tab > Save. Open the file, then copy and paste the information from OS Name up to BIOS Version/Date
here on your thread. Changing mouse is just unplugging it from your laptop (wired mouse) or remove wireless mouse and plugging a new or a spare/borrowed mouse you have.

We'll keep an eye out for your response.

 

touchpad right Mouse button is not working properly

Thank you for the information. We'd like to ask a few questions for us to find a solution:

• What is the make and model of your mouse?
• To isolate whether it's a hardware or driver concern, have you tried using a different mouse and see if the same behavior occurs?
• Which version or build of Windows device are you using? To verify your Windows, press Windows + R to open the Run window. Type WINVER and press Enter. A new window will open showing the version and build number of your Windows device.
• What were the recent updates installed on your computer? To find out, type View your update history in the Cortana search bar and press Enter.

Let's isolate the concern if it only happens with the current account or not by using a new one. Create
a new user account and log it in. See if the issue persists on the test account. Also, see
here for more information on how to check issues about your mouse. We look forward to your reply.

 

how is the mouse connected, USB, bluetooth, wireless receiver? if it's USB, try a different port,

what is the sound? is it the windows chime when it recognizes a new device is plugged in?

 

Hi samsonbiatch. It is a usb mouse and I have tried all the usb ports on the laptop. I believe it is the windows chime. thank you. deanie 44

 

unfortunately there isn't a lot to a usb mouse. what i would suggest is checking the power management settings on it.

Right-click the start menu and choose device manager
Expand Universal Serial Bus Controllers at the very bottom
Double-click on each HUB you have listed, click Power Management Tab at the top, and UNCHECK "Allow this computer to turn off this device to save power"
You may have HUBs called Generic and Root Hub. Perform the step above on All of them.

If you continue to have the issue, i would imagine your mouse is malfunctioning. Perhaps try another mouse just to be sure. This will help you determine if it is in fact the mouse of computer causing the issue.

Good Luck!!

 

Sorry, i forgot to mention to do the UNCHECK step on the mouse itself as well. It will be under Mice and other Pointing Devices within the device manager.

 

Samsonbiatch, thank you for your help. I will your try suggestions. thanks again. *Smile