Windows 10: Mouse lag after unwanted "driver updates"

Hi,Long story short, I used a program that I shouldn't have to update drivers. It's not malware, but it's clearly garbage and I've since uninstalled it. The program is PC Helpsoft and when it updated drivers I immediately noticed issues, one of which being what appears to be mouse lag. Another issue is the device manager will FREEZE if I attempt to disable or uninstall any drivers. When I attempt to restart or shutdown my PC it will hang forever if I've tried to disable/uninstall a driver, which means I have to force a shutdown.When I attempt to update any driver, windows simply says they are

:)

 

Mouse Lag

Hi,

Mouse lag and touchpad issues may occur due to damaged cables, outdated drivers, and more. To rectify those concerns, we suggest that you refer to this

article where you'll find troubleshooting steps suitable for mouse, touchpad, and keyboard issues.

If you're going to update your driver, we suggest that you do it manually instead of letting Windows search for an updated driver automatically. Here's how you can do it:

• Visit your device manufacturer’s website and download the latest driver from there.
• Right-click on the Start button, then select Device Manager.
• Select Mice and other pointing device, then the mouse
  driver name.
• Right-click on driver and then select Uninstall device >Delete the driver software for this device check box >
  Uninstall.
• After uninstalling, right-click on the driver that's having the issue, select
  Update driver > Browse my computer for driver software.
• Select Browse > look for the driver you've just downloaded >
  OK.
• Select Next > follow the steps to install the driver >
  Close.
• Restart your computer.

Update us on the status of the issue.

 

mouse lag

Hi Gary,

Thank you for posting your query in Microsoft Community. Appreciate your interest in using Windows 10.

I suggest you to run the Hardware Troubleshooter by following the steps provided below and check if the issue persists.

• Type “Troubleshooting” on the search bar.
• Click on troubleshooting, then click on “Hardware and sound”.
• Under Hardware and sound, click on “hardware and devices”.
• A pop-up will appear, click on the “Next” button and your hardware troubleshooting will start.

If the issue still persists, update the drivers for mouse by following the steps below:

• Press Windows key + X and select Device Manager.
• Expand ‘Mice and other pointing devices’.
• Right click on the driver and select ‘update driver software’.

Hope the information is helpful. Keep us posted about the status.

 

Mouse lag

Hi Zbigniew,

I appreciate the troubleshooting steps you have tried to resolve the issue. I suggest you to install all pending Windows updates and check. Follow the steps below and check if that helps.

• Type Mouse and Touchpad Setting in Search and hit
  Enter.
• Change settings as per your requirement; click on Advance mouse options.
• Change settings under Buttons, Points, Pointer options, Wheel.

Do let us know the performance to mouse. Thank you.