Windows 10: mouse not connected

I connect mouse with USB but mouse not worked

:)

 

Mouse will not connect to computer

Hi Michael,

Welcome to Microsoft Community and thank you for your interest in Windows 10.

I understand the inconvenience that you are experiencing. I will definitely assist you.

To understand the issue better, I would like to know what is the make and model of the naga mouse?

The issue you are facing could be due to the mouse driver is outdated. Let’s try simple steps and check if it helps in resolving the issue. I would suggest you to update the mouse driver and check if it helps. Follow the below steps:

• 
  Press (Windows key + X) and click on “Device Manager”.
  
• 
  Click and expand “Universal serial bus controller”.
  
• 
  Right click on the mouse device driver and select
  update.
  
• 
  Once update is done, restart the computer.
  

If the issue still persist you also visit the mouse manufacturer website and download the latest updated mouse driver and install the same.

Hope it helps. If you need further assistance with Windows, let us know and will be glad to help.

 

Keyboad and mouse connectivity issue

Hi John,

The cause of this issue depends on how you connect the device to your computer. For us to better understand your concern, we would like to know the following:

• What is the make and model of your external keyboard and mouse?
• How are you trying to connect the devices? Are they wired or wireless?
• What is the current Windows version and build number of your computer?
• Are there any error messages?
• What are the troubleshooting steps have you done so far?

Meanwhile, you can refer to this article for some troubleshooting steps:
Mouse, touchpad, and keyboard problems in Windows.

We are looking forward for your response.

 

MICROSOFT MOUSE PROGRAM

Hi Richard,

Since the above suggestions didn't work on your issue, we suggest that you follow the steps below for us to further locate the device driver that has been causing conflict on your system.

• Go to Settings.
• Click Devices.
• Scroll down, then select Device manager.
• Look for the mouse icon, then click it.
• Right-click on the available drivers.
• Select Uninstall.
• Re-connect your Microsoft mouse, so that the system will reinstall the correct driver.

Keep us updated with the result so that we can further assist you.