Windows 10: Mouse not visible in Mouse and Keyboard Center

I use Microsoft Natural Ergonomic Keyboard and Microsoft Sculpt Ergonomic Mouse, The first is visible in Mouse and Keyboard Center, but not the mouse. The mouse does work, however one of the reasons I have chosen this particular mouse is the additional settings in Microsoft Mouse and Keyboard Center, which I cannot use.

I have already uninstalled and reinstalled Microsoft Mouse and Keyboard Center. No improvement.

The mouse is on the list of supported devices and I'm surprised by this issue as I have never heard such a problem before. It is my second Sculpt Ergonomic Mouse.


Thanks for any helpful suggestions,

Krzysztof

:)

 

Mouse and Keyboard Center Mouse

I have a Microsoft Keyboard and use the Microsoft Mouse and Keyboard center to program the buttons. I also have a Microsoft Mouse that is not compatible with the Mouse and Keyboard center. The scrolling is incredibly sensitive and scrolls way too fast now
and it appears it is because of the center. Is there a way to get my mouse set correctly without uninstalling the center because I would really like it for my keyboard.

 

MS Mouse & Keyboard Center doesn't recognize my laptop's integrated keyboard

Same issue with brand new DELL Latitude E5570...

The keyboard driver are from Microsoft... there is no visible incompatibility reported, yet the mouse and keyboard center does not list the native laptop keyboard.

 

Microsoft Mouse and Keyboard Center error

Hi Bent,

Thanks for replying to us with the status of your issue.

We understand the inconvenience caused and we will try our best to resolve the issue.

This issue might occur if the Microsoft Mouse and Keyboard Center files got corrupted.

I suggest you to place the computer in clean boot, uninstall the Microsoft Mouse and Keyboard Center application and download and install the latest Microsoft Mouse and Keyboard Center application form the website and check if it helps.

Follow the below steps:

Step 1: Perform Clean boot.

A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program.

https://support.microsoft.com/en-us/kb/929135

Note: Steps mentioned for Windows 8/8.1, will work fine with Windows 10.

Disclaimer: Please go through the section: How to reset the computer to start as usual after troubleshooting with clean boot of the Kb article to boot the computer in normal startup after fixing the issue.

Step 2: Uninstall Microsoft Mouse and Keyboard Center application.

1) Press Windows key + x and select Program and features.

2) Right click on the Microsoft Mouse and Keyboard Center and click on
Uninstall.

Step 3: Download and install the latest Microsoft Mouse and Keyboard Center for the website.

Refer to the below link:

https://www.microsoft.com/en-us/download/details.aspx?id=36791

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.