Windows 10: Mouse Pad Issues

My mouse pad worked fine up until last week. I haven't installed any new updates or touched any of my settings. When I am using the mouse, I can no longer use the two-finger scroll supported by my Synoptic mouse pad. Sometimes my mouse pad doesn't register my finger at all and won't move. Other times, it moves, but it won't zoom in or out or scroll up and down a page. However, the pointing stick in the middle of my keyboard never does any of this and always works, but it's inconvenient and doesn't help me get anything done productively.


I looked in my Device Manager settings and there are no updates available. I also checked the Synoptic settings, and it says that the two finger scroll is still enabled. It just stopped working. Is there any way I can fix this?

:)

 

mouse pad not working with win10

Hi,

Thank you for contacting Microsoft Community. Your interest in Windows 10 is much appreciated.

I suggest you to follow the below methods and check if it helps.

• Are you using wired or wireless mouse?
• Are you getting light below the mouse pad?
• What is the exact issue are you facing?

I suggest you to install the hardware drivers from the manufacturer’s website in incompatibility mode and check if the issue persists.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

Touch pad Mouse

The mouse driver can be outdated which causes the issue. To resolve this, we need to do several troubleshooting steps. We suggest that you update the mouse driver from the Device Manager. Follow the steps below:

• Press Windows Key + X.
• Select Device Manager.
• Expand Mice and other pointing devices.
• Right click on Mouse driver and select Update Driver Software.
• Restart the computer for the changes to take effect.

Let us know how it goes.

 

Mouse pad turn off windows 10 on a HP laptop

Hi,

Thank you for posting your query on Microsoft Community.

Please reply: What happens when you try disabling the mouse pad? Do you receive any error message?

You can also disable your mouse pad by following the steps below:

• Press Windows key + X key and click Device Manager.
• Expand the Mice and other pointing devices.
• Right-click on the Mouse driver and click on Disable.
• A prompt will appear, click yes.

I would also suggest you update the driver from the device manager.

Hope this helps. Please respond if you have further related queries.

Regards,