Windows 10: Mouse pointer not working correctly after Windows 10 update to version 1809

I have an HP laptop (15 n-006AX) with the following specifications:

1. Processor - AMD A4-5000 APU with Radeon(TM)HD Graphics 1.50 GHz
2. RAM - 4.00 GB (3.47 usable)
3. Display adaptors - AMD Radeon HD 8330 and AMD Radeon HD 8600M series
   Synaptics PS/2 Port TouchPad
4. I am also using a Logitech wireless mouse (device manager shows it as an HID-compliant mouse)

It was smoothly running Windows 10 Home Single Language, till I installed the October update. After the installation, my mouse pointer stopped responding as it should. If I move my mouse or touchpad in any direction, the pointer moves and stops midway for a few seconds, and then continues to the remaining movement. In addition to being annoying, it restricts me from selecting texts for highlighting or selecting cells in Excel, both of which I use very frequently. This issue was present in Windows version 1709 but disappeared in version 1803. Since I have tried touchpad and external mouse, this is a software issue. I have also noticed that if I disable any one of my display adaptors, the mouse pointer functions correctly. However, I lose the ability to put my computer to sleep. The start menu only gives me the option to shut down or restart my laptop. Since I am not an expert in computers, I do not know what the other effects are of turning off one of my display adaptors.

All my drivers are up to date with both HP Support Assitant and Windows Update showing that I am up to date. Also, there is an AMD Radeon Setting software installed on my laptop which recognises both the display adapters. When this occurred the first time, I had switched to Ubuntu. I returned when Windows fixed this problem. This time, I am unable to do so because I have to use Microsoft Office and I have an office 365 subscription. Also, all my colleagues use Microsoft Office, and LibreOffice files are not adequately compatible. It would be a great help if anyone could help me resolve this issue.

:)

 

Mouse pointer gone, but click works!

Hi!
I don't know if it is the Geforce driver (tested on other pc: no, it is not guilty) but since yesterday updating Geforce drivers to the latest version, this morning my Razer mouse is fubar.

I see no pointer. But it is shown in Device Manager, works also in BIOS (pointer shows up), and also left and right buttons seem to work, wherever the (invisible) pointer is...

Is this driver related, or a half-dead mouse? The mouse also behaves bad connected to a Win 10 Surface without Razer or geforce drivers, so it looks to be the mouse.

Maybe the cause lies in that last week I said herre this mouse was durable...?!?!?!

 

Mouse Pointer

Hi,

You can customize your mouse in a variety of ways in Windows. To change how your mouse pointer looks, you can follow the steps below:

• Right-click on the Start menu, then click Control Panel.
• Select Mouse, then go to the Pointers tab.
  
• Select the pointer you prefer from the drop-down list, click
  Apply > OK.

If you want to use a pointer that is not on the list, you can download it online. After that, go to Control Panel > Mouse > Pointers tab again, then click
Browse.

Update us if it addressed your issue.

 

Mouse pointer gone

Very concerning indeed. As a first step I would want to know how you are magnifying your mouse pointer. I assume you are going to Settings, Ease of Access, Mouse, and from there you are changing the pointer size.

I followed these steps and I was able to make my mouse pointer larger. So I know it works for some PCs. Just not yours.

Normally I suggest updated mouse drivers but in your case you already tried a different mouse so I would go in a different direction to troubleshoot your issue. First I would clean boot your PC. See if that step resolves your issue.

Clean boot your PC

How to perform a clean boot in Windows: https://support.microsoft.com/en-us/kb/929135

Note: The steps apply for Windows 10 as well.

The goal of this step is to see if some other software is running on your PC that conflicts with your mouse. If this step resolves the issue the goal is to try to find the software that is conflicting and disable it, remove it, or update it so it no longer
conflicts. Don't forget to reverse the steps of the clean boot when you are done trying this step.