Windows 10: Mouse randomly becomes unresponsive/ screen involuntary reverts/jumps back to previous screen.

This is a two-part problem that I believe is related or connected.



1. The mouse stops working. The curser moves but loses click response. I accidentally discovered that by bringing up the Taskmaster screen by using ctrl-alt-del keys, the mouse regains functionality for a short while before becoming inactive again. I swapped out both, the mouse and the keyboard, but the problem persisted. Therefore, it isn’t a device problem. I also tried another computer and the problem persisted with the transferred devices.



2. When viewing a directory file, or while browsing, the screen involuntarily reverts to the previously viewed screen which triggers the mouse unresponsive problem.



Any suggestions?

:)

 

When scrolling with mouse screen wants to jump back to a previous screen over and over.

when scrolling with mouse screen wants to jump back to a previous screen over and over.

 

Mouse Jumps to the Left Side of the Screen

Hi,
I made sure that the mouse and keyboard had new batteries and was clean, no stuck keys. My antivirus software is up to date but the pointer still jumps to the top left of screen while typing, browsing or when I am not doing anything or just reading news articles on the screen. Just did it again whilst typing this message.

Any suggestions most welcome
Warren

 

Keyboard and mouse unresponsive at lock screen

Hi Sean,

Thank you for using Windows 10.

I understand your concern and would suggest you to try to boot into Safe Mode with Networking. Here is the steps:

• Press and hold the shift key while clicking on
  Restart at the login Screen (Bottom right corner) > Troubleshoot>Advanced Options>Startup Settings>
  Restart >>Choose Enable Safe mode with networking.
  

If the mouse/keyboard works, then update the Mouse and keyboard driver. Here is the steps:

• 
  Press Windows+X key on your desktop and select
  Device Manager.
  
• 
  Locate the mouse drivers, expand, right click and click
  on Update.
  

If it doesn’t help, then I would suggest you to
uninstall and re-install the drivers in compatibility mode. Here is the steps:

• Go to your manufacturer’s website
  and download the Driver’s setup file for your computer.
• Press Windows Key + R on your desktop screen to go to run box.
• Type devmgmt.msc and hit Enter.
• Under Driver, expand, then right click and select
  Uninstall.
• If you are prompted to Confirm then Confirm.
• Go to the location where you had saved your downloaded setup files of the drivers and
  right click, then select Properties.
• Select Compatibility Tab.
• Place a check mark next to Run this program in Compatibility mode and select the operating system accordingly from the drop down list.
• Let the driver to install and then check the functionality.

Keep us informed about the status of the issue and let us know if you need further assistance and we’ll be happy to help you.