Windows 10: Mouse Stalling

Hi,

Just recently I installed an external drive to a back USB port, but as I don't have an ample supply of USB ports, I had to move the USB mouse to a USB hub (which has a couple of printers plugged in). However, now the mouse is being temperamental. When using it, it works fine, but only after a few seconds of waving it around. For the first couple of seconds, after a few seconds of inactivity, I have to waggle the mouse around for it to finally work properly. As I move it around first off, the pointer moves very slowly, gradually picking up speed, and often erratically. After a couple of seconds or so, it works fine, but then has a problem again after half a minute of inactivity.

Matt

:)

 

Mouse Stalling

I have found that plugging in a 3.0 USB external drive near my wireless mouse will interfere with it's RF reception, and independent of any hub power issue.

My solution was to put the mouse receiver on a port as far away from the drive cable as possible, or on a USB extension cable.


"A common cause of wireless keyboard and mouse lagging is a result of wireless interference from USB 3.0 devices, such as external hard drives and other USB 3.0 removable media. Interference may produce the following symptoms:

• Delayed keyboard and mouse inputs
• Ignored mouse or keyboard inputs
• Decreased wireless range between the mouse/keyboard and USB wireless receiver"

Reduce wireless keyboard and mouse interference

 

Mouse lag

Hi Zbigniew,

I appreciate the troubleshooting steps you have tried to resolve the issue. I suggest you to install all pending Windows updates and check. Follow the steps below and check if that helps.

• Type Mouse and Touchpad Setting in Search and hit
  Enter.
• Change settings as per your requirement; click on Advance mouse options.
• Change settings under Buttons, Points, Pointer options, Wheel.

Do let us know the performance to mouse. Thank you.

 

Wireless mouse "driver is unavailable" issues

Hi,

The error Driver is unavailable means that there is no available driver installed for your mouse that’s why it is not working. We suggest that you check the mouse driver from the device manager. Follow the steps below:

• Open Device Manager.
• Look for Mice and other pointing devices and click it to expand.
• Check if there is a driver for the wireless mouse.

If there is none, we suggest that you visit the manufacturer’s website of the mouse and download then install the latest mouse driver compatible to Windows 10.

Get back to us if you need further assistance.