Windows 10: Mouse stopped working after last update

Don't know the update number. I restarted a few times and reconnected my wireless mouse but it won't move at all... I'm pretty sure it's not the batteries as they haven't been in long and the laser is still bright.

The obvious solution is just to buy a wired mouse... But does anyone know why this has happened? Should I roll back the update? I might be able to accomplish that but it's tricky as my windows, tab and Esc keys don't work either...

Thanks

Kent

:)

 

Microsoft Sculpt Comfort Mouse - stops working

Recently after an update to Windows 10, my Microsoft Sculpt Comfort Mouse stops working.

After looking at some posts. The following steps seem to work.

In Device Manager, under Bluetooth uninstall devices, then under actions Scan for hardware changes.

This seems to work and the mouse works again however, these steps are repeated over the course of the day as the mouse stops working randomly.

I also notice that under other devices I have a number of devices that seem to be unknown





I also have a Microsoft phone 950xl and 640 however these drivers are for other nokia phones which we do not have.

Can someone suggest a permanent fix to (a) the Bluetooth mouse not needing to be reset the way I have been doing this (as listed above) and (b) a fix for these other devices.

The laptop I use is a Dell Inspiron 15 - 7000 Series

 

Mouse stopped working

Hi Bec,

One possible reason that your mouse is not working is due to outdated or corrupted drivers. For us to isolate your concern, we would need the following details:

• Which version of Windows 10 have you installed recently? To see which version of Windows 10 is installed on your PC, click on the
  Start button and then select Settings. In
  Settings, select System > About.
• Were there any changes made prior to the issue?
• Are you using a wireless or wired mouse?

We suggest that you run the Bluetooth Troubleshooter by following the steps below:

• Select the Start button, then select Settings > Update & security > Troubleshoot.
• Under Find and fix other problems, select
  Hardware and Devices > Run the troubleshooter.

If the issue still persists, follow the troubleshooting steps provided in
Mouse, touchpad, and keyboard problems in Windows article.

Update us with the results and let us know if you need further assistance.

 

My mouse just stopped working.

Hi
PastySiver,

There are a lot of possible factors for the mouse to stop working. To isolate this matter, we have some questions
for you:

• 
  Were there any changes made before the issue occurred?
  
• 
  Were there any recent applications installed?
  
• 
  Have you tried to update your drivers manually?
  
• 
  Aside from what you have mentioned, what other troubleshooting steps have you done so far?
  

I recommend that you run the Hardware and Device troubleshooter. To run the troubleshooter, follow these steps:

• 
  Access
  Control Panel.
  
• 
  Change
  View by
  from
  Category
  to
  Small icons.
  
• 
  Choose
  Troubleshooting.
  
• 
  Select
  Hardware and Sound.
  
• 
  Click on
  Hardware and Devices
  to run the troubleshooter.
  

Kindly post a screenshot of the return message from the troubleshooter so that we can investigate this matter further.

We'll be waiting for any updates from you.

Regards.