Windows 10: Mouse/Touchpad issues, and login issues.

I updated my laptop but during the update I accidentally turned it off or someone did, when I turned it back on I had no mouse/touchpad to use. I then tried factory reset but it failed, I tried a couple of different ways, but none worked, although my touchpad now works on the troublshooting screen but only that screen, but now when I turn on my laptop it loads ok sometimes, I enter my user password and takes ages to load to the home screen, but once the home screen loads no icons on the task bar, or by the clock. I can't use the keyboard or mouse/touchpad basically frozen or taking ages to

:)

 

mouse pointer and touchpad issue

Hello ,

We realize the inconvenience you are experiencing with Mouse and touch pad on your Windows 10 installed system. We will certainly help you.

You could face this issue due to corrupt our outdated Mouse and touchpad Drivers. I suggest you to follow the steps given below and check if it helps you.

• What is the make and model of your computer?
• Have you installed all pending Windows updates?

Method 1: Run Hardware and Devices Troubleshooter.

Follow these steps to run Hardware and Devices troubleshooter.

a) Press Windows key + W and type
troubleshooting.

b) Select Troubleshooting.

c) Select View all on the top left corner.

d) Run Hardware and Devices troubleshooter.

Move to next method if you still face this issue.

Method 2: Update drivers from Device manager.

Follow the steps to update drivers:

1. Right click in the Start button
and select Device Manager.

2. Expand the Mice and other pointing device.

3. Right click on the Mouse Device and select
update drivers.

Same way update the Touchpad drivers.

For reference:

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Method 3: Uninstall and reinstall the Mouse and Touchpad driver from manufacturer’s website.

Follow these steps to Uninstall Keyboard driver.

a) Press Windows key + X and select
Device Manager.

b) Search for Mouse driver and expand it.

c) Right click on the Mouse
driver and select
Uninstall.

I suggest you to download the latest
Mouse and Touchpad drivers
from the manufacturers website.

You can also follow the below link for reference:

Mouse, touchpad, and keyboard problems in Windows

Please reply with the required information and the results. I will be glad to help you further.

Thank you

 

Never-ending issues with mouse/touchpad and with Microsoft Family time limits

Hi,

Regarding mouse and touchpad concern, we suggest that you install the latest driver update in device manufacturer's website. If the issue still persists, you check on this
link and follow the steps or suggestions on how to resolve the issue on mouse and touchpad.

And with Microsoft Family concern, you can try to remove the child account by following steps provided below:

• Go to
  http://account.microsoft.com/family and sign in with your Microsoft account.
• From Family tab select the Child account that you set on your son's account.
• Click More and select Remove from Family.
• Sign out and try to log in again.
• Try to Add a child account. Check on this
  link to know more information on how you can add a child account.
  

Your reply is most important for us to ensure we assist you accordingly.

Regards.

 

Windows 10 Touchpad and Mouse Issues

We appreciate the information, Gina. To isolate the cause of this problem, we suggest that you
run the hardware troubleshooter. This tool can help diagnose and fix hardware issues.

• Click Start.
• On the search bar, type Troubleshooting, and click on
  Troubleshooting from the results.
• Click Hardware and Sound.
• Under Device, click Hardware and Devices.

For additional troubleshooting steps that you can perform, you may refer to the following links:

Mouse, touchpad, and keyboard problems in Windows

We also recommend that you download and install any pending updates that need to be installed on the computer through

Windows Update and check if it helps resolve the issue. The latest Windows update is
KB4089848 (OS Build 16299.334).

Let us know how it goes so we can assist you further.