Windows 10: Mouse without Borders (MWB) uninstalling itself in Windows 10

Hi, Just wondering if anyone has any ideas on what to check / resolve. We have been using MWB for several years. there are two of us on a Windows 10 upgrade project testing software, both using MWB, i have one W7 box and one W10. My colleague has two W10 machines. on the windows 7 machine, no problems. All three W10 machines, MWB's disappears/uninstalls regularly (daily, sometimes multiple times per day). The only thing left behind is a "MagicMouse.log" file in c:\program files (x86\Microsoft Garage\mouse without Borders " folder. Last modified date is from when it was originally installed. There is an entry in the event logs for each install but no mention of the removal. it often works for several hours before it uninstalls. It is like it is rolling back after a failed install. We have tried going back to the older version with no change to this behaviour. We are using MS Windows Defender AV on W10 and SCEP on W7.


I can't see anything relevant in the MWB log, it finishes with this - not sure if relevant or not.


Call Stack: Void SleepInternal(Int32) <= Void Sleep(Int32) <= Void WatchDogThread() <= Void RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) <= Void Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) <= Void Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) <= Void ThreadStart() <= ...

=== Helper Thread (9) ===

Priority: Normal

Call Stack: Int32 WaitOneNative(System.Runtime.InteropServices.SafeHandle, UInt32, Boolean, Boolean) <= Boolean InternalWaitOne(System.Runtime.InteropServices.SafeHandle, Int64, Boolean, Boolean) <= Boolean WaitOne(Int32, Boolean) <= Void HelperThread() <= Void RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) <= Void Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) <= Void Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) <= Void ThreadStart() <= ...

=== Closing sockets watchdog (25) ===

Dead thread.

=== Tcp Server: TCPServerThread [::]:15101 (33) ===

Priority: Normal

Call Stack: InnerSafeCloseSocket accept(IntPtr, Byte[], Int32 ByRef) <= InnerSafeCloseSocket accept(IntPtr, Byte[], Int32 ByRef) <= InnerSafeCloseSocket Accept(System.Net.SafeCloseSocket, Byte[], Int32 ByRef) <= System.Net.Sockets.Socket Accept() <= System.Net.Sockets.Socket AcceptSocket() <= Void TCPServerThread(System.Object) <= Void RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) <= Void Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) <= Void Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) <= Void ThreadStart(System.Object) <= ...

=== Tcp Server: AcceptConnectionAndSendClipboardData [::]:15100 (6) ===

Priority: Normal

Call Stack: InnerSafeCloseSocket accept(IntPtr, Byte[], Int32 ByRef) <= InnerSafeCloseSocket accept(IntPtr, Byte[], Int32 ByRef) <= InnerSafeCloseSocket Accept(System.Net.SafeCloseSocket, Byte[], Int32 ByRef) <= System.Net.Sockets.Socket Accept() <= System.Net.Sockets.Socket AcceptSocket() <= Void AcceptConnectionAndSendClipboardData(System.Object) <= Void RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) <= Void Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) <= Void Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) <= Void ThreadStart(System.Object) <= ...

=== TCP Client Thread NB37460 10.6.14.47 (44) ===

Priority: Normal

Call Stack: Int32 recv(IntPtr, Byte*, Int32, System.Net.Sockets.SocketFlags) <= Int32 recv(IntPtr, Byte*, Int32, System.Net.Sockets.SocketFlags) <= Int32 Receive(Byte[], Int32, Int32, System.Net.Sockets.SocketFlags, System.Net.Sockets.SocketError ByRef) <= Int32 Read(Byte[], Int32, Int32) <= Int32 Read(Byte[], Int32, Int32) <= MouseWithoutBorders.DATA TcpRecvData(MouseWithoutBorders.TcpSk, Int32 ByRef) <= Void MainTCPRoutine(MouseWithoutBorders.TcpSk, System.String, Boolean) <= Void <StartNewTcpClientThread>b__0() <= Void RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) <= Void Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) <= Void Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) <= Void ThreadStart() <= ...

=== InputCallback Thread (35) ===

Priority: Highest

Call Stack: Void WaitMessage() <= Void WaitMessage() <= Boolean System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr, Int32, Int32) <= Void RunMessageLoopInner(Int32, System.Windows.Forms.ApplicationContext) <= Void RunMessageLoop(Int32, System.Windows.Forms.ApplicationContext) <= Void RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) <= Void Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) <= Void Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) <= Void ThreadStart() <= ...

=== TCP Server Thread [::ffff:10.6.12.37]:15101 : [::ffff:10.6.14.47]:63564 (22) ===

Priority: Normal

Call Stack: Int32 recv(IntPtr, Byte*, Int32, System.Net.Sockets.SocketFlags) <= Int32 recv(IntPtr, Byte*, Int32, System.Net.Sockets.SocketFlags) <= Int32 Receive(Byte[], Int32, Int32, System.Net.Sockets.SocketFlags, System.Net.Sockets.SocketError ByRef) <= Int32 Read(Byte[], Int32, Int32) <= Int32 Read(Byte[], Int32, Int32) <= MouseWithoutBorders.DATA TcpRecvData(MouseWithoutBorders.TcpSk, Int32 ByRef) <= Void MainTCPRoutine(MouseWithoutBorders.TcpSk, System.String, Boolean) <= Void <StartNewTcpServer>b__0() <= Void RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) <= Void Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) <= Void Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) <= Void ThreadStart() <= ...

=== StartNewTcpClient.NB37460 (36) ===

Dead thread.

=== TCP Client Thread NB37460 10.6.14.47 (14) ===

Dead thread.

:)

 

Mouse with out borders

Suggestion to post in below thread of
Truong Do (the creator of Mouse Without Borders) where he's quite actively posting/helping:

Mouse
Without Borders (#mousewithoutborders, http://www.aka.ms/mm)

• Created May 26, 2017 by
  Truong Do

 

Mouse Without Borders Windows 10 Issue - "Mouse Disappearing"

• When you say that "try to use two or more windows 10 machines together; the mouse pointer will disappear", are you connected to domain network? How exactly the computers are connected?

• No, the currently upgraded Windows 10 pc's are all local machines connected through a router, but they are not on our domain currently. The reason being is to test any issues that might occur before putting them on our domain.
  

2. When you say that "purpose of the software", which software are you referring to?

• The software I am referring to is Mouse Without Borders. It's in the title of the subject line of my question.
  

Your suggestion to run the troubleshooter would not register there being a problem considering everything is functioning fine except for the visibility of the mouse.

This is a common problem with Mouse Without Borders dating back to the release of Windows 10. I just thought it would have been fixed by now. A google search will verify my info.

I will reword my situation a bit. For example, I have three Windows 10 machines hooked up to router. These three computers are connected together through Mouse Without Borders to 1 mouse and 1 keyboard. This works fine with our windows 7 machines. The issue
is when we upgraded these test pc's to Windows 10, the mouse will disappear on 2 out of the 3 pc. The primary machine that the mouse and keyboard is hooked up to you can see perfectly fine because the peripherals are hooked up to that specific pc.

Now, the mouse is working on all the windows 10 pc's, but it is not visible to the human eye on any other pc that isn't the primary pc with the mouse/keyboard hooked up to it. The only solution that people have come up with involving a quick google search
is to hook up a physical mouse to every pc. This actually does fix the issue which means this is just a minor software glitch with Mouse Without Borders. It could be something in Windows 10 settings that is causing the mouse to disappear on the other computers,
but no fix has been found to my knowledge. I don't want to have to hook up a mouse to every pc using Mouse Without Borders on Windows 10. I'd revert the machines back to Windows 7 before I did that.

 

mouse without borders

My mouse without borders has been working fine until I did some driver updates on one of my computers. Now when the computers go to screen saver Mouse without borders stops working and I have to reboot both computers to get MWB working. I can not turn
my screen saver off as they are corporate computers administered by our IT.