Windows 10: movavi keeps crashing

hello guys, I have a new laptop. so had to download my movavi 14 plus on there but When I paste my product key number to register, the screen keeps freezing and a message comes up saying it's stopped working and a problem has occurred and has to close. when I open it again I can't even click on anything as it freezes as soon as it opens and the same message pops up. I have uninstalled it & installed it and it's still the same. I downloaded the new 15 version and when I enter the product key it states this number is for the 14 version so it seems like the 15 works properly. I'm not the most tech savy so if there are any solutions available, please share and help. thank you

:)

 

all games crash!

I suggest you run rthdribl > http://www.daionet.gr.jp/~masa/archives/rthdribl_1_2.zip
Increase the window size step by step and watch your vga temps permanently.
What happens?
If it crashes, run at stock speeds as suggested before and retry.

P.S.: When your system locks, does the display signal turn off after a time?
Stuttering sound or no sound at all when freezing?
What X1800XT model do you own exactly?

 

Windows 10 keeps crashing

Hi,

There are many possible reasons why the computer will keeps on crashing. One of which is missing or corrupted system files. For us to further isolate the issue, we suggest answering the following questions:

• What exactly are you accessing/doing when the computer crashes?
• Were you still able to login to the computer after it happens?
• Can you send us a screenshot of the error messages or mini dump that you've received?

In the meantime, if you're seeing a blue screen when the computer crashes, we suggest following the steps on this article:
Troubleshoot blue screen errors. Kindly choose the appropriate answer to the category
"When did you get the error?".

We'll wait for your response on this matter.

 

all games crash!

ive watch my temps and both the cpu and gpu are within normal ranges. when it freezes it simply freezes the image and stops the sound. i must reboot to get back to windows.