Windows 10: Movie Purchase- Wont let me watch

I purchased a movie on my microsfot account. Shows that it has been paid for, however when I click on the movie to watch it, it says "buy" and hasnt registered that I have purchased it, even though I click on the movie through the receipt and also searched for it.

:)

 

Can't download the movie I purchased for rental.

Hello,



Thank you for writing to Microsoft Community Forums.



I suggest you to follow the steps mentioned below to download rented movies offline and check if that helps.

Steps:

1. Select the movie you want to rent and click on
   rent option.
2. Login using Microsoft account.
3. Once you have signed in, you will have two option
   to stream or download movies to this device to watch offline.
4. Select download movies to this device to watch offline and click on next.
5. After Choosing the Next option and you will be asked for the payment option.
6. Once the payment it done, open Movies & TV application to download the movie.

You will be able to watch the movie offline from
Movies and TV application. When you rent, the viewing period is 14 days from the time of your order or 24-48 hours from the time you start to watch (depending on the content you select), whichever comes first.



If you still facing issues downloading the movies after following the above steps. I suggest you to follow the troubleshooting steps mentioned below, to fix issues with Microsoft store.



Steps:

• 1. Open store application on your pc.
  2. Click on the ellipses on right top corner of the screen.
  3. Logout and login back.

Hope it helps.



Sandeep Kumar M

Microsoft Community – Moderator

 

CANT PLAY PURCHASED MOVIE...

I PURCHASED A MOVIE , IT WONT PLAY...HITTING "watch" DOESNT WORK...ALL I CAN WATCH IS THE TRAILER...YOU HAVE MY MONEY AND I HAVE NO MOVIE TO WATCH!!!!

* Moved from Community Participation Center

 

Saving movies I have purchased.

Hi Tracy,

Thank you for posting the query on Microsoft Community.

Once you purchase or rent movies from the Store, it will be added to Movie and TV app. So that you can watch them. It will be there forever if you buy the Movies and you need internet connection and a Microsoft account to watch, so you need to download on
the computer to watch offline.

• Quickly find, play, and manage your video library
• Watch videos in all the latest file formats
• Access the videos you’ve rented or purchased from the store.
• Play your rentals and purchased videos on your Xbox 360, Xbox One, Windows, Windows Phone devices, and from the web.

In future, if you have any issues related to Windows, do get back to us. We will be happy to assist you.