Windows 10: movies in onedrive do not have sound

I recently transferred my photos and movies small clips of grandkids from one hp computer desktop to another hp computer desktop through onedrive. The movies have video have but not sound. If I go to onedrive on my iphone the movies have sound but when I try to play them on my desktop there is no sound. I have made sure both the video itself and my speakers are at 100%. I can play videos from youtube and that has sound, so I know my speakers work. What is wrong and how do I fix it?

:)

 

No surround sound on purchased movies

Hi,

Thank you for posting the query on Microsoft Community.

I appreciate your interest on Windows 10.

I understand your concern and will help you with the issue.

Before we proceed, I would like you to answer the following question:

• 
  What is the make and model of the computer ?
  
• 
  What is the make and model of the sound card?
  
• 
  Does the issue occur with the movies downloaded from Movies and TV app?
  

I suggest you to follow the steps below:

Method 1

I Suggest you to check the quality of videos downloaded from the app, if the issue occurs only with the movies downloaded from Movies and TV app. If the issue doesn't occur in other videos saved on the computer and persists even after download
the HD movies from the app then I suggest you to run the app troubleshooter and check.

To do so, please follow the below link and check if that helps.

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

Method 2

If the issue occurring with both the movies from the app and the videos saved on the computer then I suggest you to go to sound settings and select speaker type as 5.1.

To do so, please follow the steps below:

• 1. Press Windows key + X and select control panel.
• 2. Click on Hardware and Sound, and then clicking Sound.
• 3. Click the Playback tab, select Speakers, and then click
  Configure.
• 4. Under Audio Channels, select which speakers are present in your
  speaker configuration, and then click Test. You should hear a
  tone play in each speaker. Click Next, and then follow the directions to continue the configuration process.
• 5. Select 5.1 surround in the option and click on
  OK.

Note: Your sound card determines which options you see during the speaker configuration process. For example, if you're using a mobile PC with internal speakers, you might only see Stereo in the Audio Channels section.

If issue persists,


Method 3

Update the Sound card driver and check if it helps.

Follow the steps to update the Sound card drivers.

a. Press Windows Key + X and then click Device Manger.

b. Search for Sound, Video and Game Controllers and expand it.

c. Right click on the soundcard driver and select
update driver software.



Please get back to us with the updated status. WE will be happy to assist you further.

 

Windows 10 - OneDrive

Right click on the app and one of the properties has an option to not automatically start it. Uncheck, restart the computer, and it should stop. If you want to go another step further, find the OneDrive app in the start menu, right click on it and uninstall.

If that is still insufficient, there is a batch uninstaller for OneDrive available online. I can copy the code here if you need it.

 

No sound on Windows 10 Movie Maker

Hi,

To assist you better, I would like to ask if you are facing the sound issue only in Movie Maker. If yes, then I suggest you to follow the steps provided below and check if it helps.

• Press Windows Key, type Control Panel
  and select the same from the list.
• Under Programs, click Uninstall a Program.
• Locate Windows Live Essential then click
  Uninstall/Change.
• When a window appears, select Repair all Windows Live programs.
• Restart your computer after the repair.

Hope this helps. Keep us posted on the status for further assistance.