Windows 10: Movies & TV app won't download or stream my purchased movies

When I try to download or stream I get the message "Couldn't download or Couldn't StreamPlease try again. If the problem continues, visit https://support.microsoft.com to check for guidance.0x801901aa" I have tried the following1. Reset app2. Repair app3. Sign out and back in4. Restart computer5. Uninstall and reinstall the appAnd a million other things I can't remember at the moment.

:)

 

Can't download the movie I purchased for rental.

Hello,



Thank you for writing to Microsoft Community Forums.



I suggest you to follow the steps mentioned below to download rented movies offline and check if that helps.

Steps:

1. Select the movie you want to rent and click on
   rent option.
2. Login using Microsoft account.
3. Once you have signed in, you will have two option
   to stream or download movies to this device to watch offline.
4. Select download movies to this device to watch offline and click on next.
5. After Choosing the Next option and you will be asked for the payment option.
6. Once the payment it done, open Movies & TV application to download the movie.

You will be able to watch the movie offline from
Movies and TV application. When you rent, the viewing period is 14 days from the time of your order or 24-48 hours from the time you start to watch (depending on the content you select), whichever comes first.



If you still facing issues downloading the movies after following the above steps. I suggest you to follow the troubleshooting steps mentioned below, to fix issues with Microsoft store.



Steps:

• 1. Open store application on your pc.
  2. Click on the ellipses on right top corner of the screen.
  3. Logout and login back.

Hope it helps.



Sandeep Kumar M

Microsoft Community – Moderator

 

Movies & TV app not working properly.

Hi,

I suggest you to un-install and re-install Movies & TV App and check. Follow the steps:

• Press Windows Key.
• Type Windows Powershell.
• Right click on it and select Run as administrator.
• Type in the following command to un-install Movies & TV App.

get-appxpackage *Microsoft.ZuneVideo* | remove-appxpackage

Note: The Movies & TV App can be reinstalled using the Store App or by following the link mentioned below. You will need to exit the Store app if it is already open before reinstalling the app.

Get Movies & TV from the Microsoft Store

Hope it helps.

 

Movies & TV app stream to XBox One

Hello,

Thank you for posting your concern here in Microsoft Community and welcome to the Windows 10 Family. I would be happy to assist you.

From the description provided, I understand that the cast button functionality is not working in Movies and TV App.

As an initial recommendation, I would suggest you to run the App Troubleshooter for Windows 10 and check if it helps.

Link:
http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

However, if the above recommendation does not help, I would suggest you to consider reinstalling the
Movies & TV App again.

Steps to uninstall Movies & TV
App

• 
  Press Windows key and type Powershell
  in search, right click on it and Open as administrator .
  
• 
  Type the following command in Powershell and hit enter:
  

get-appxpackage *Microsoft.ZuneVideo* | remove-appxpackage

Install Movies & TV
App from Microsoft Store

Link: Get Movies & TV from the Microsoft Store

Kindly keep us posted on the status of the issue. if it still persists, feel free to write to us and we would be glad to help you further.

Thank You.