Windows 10: movies & TV

When I play a movie I get the sound but the window is solid green, I can't see the video.

:)

 

Movies & TV app not working properly.

Hi,

I suggest you to un-install and re-install Movies & TV App and check. Follow the steps:

• Press Windows Key.
• Type Windows Powershell.
• Right click on it and select Run as administrator.
• Type in the following command to un-install Movies & TV App.

get-appxpackage *Microsoft.ZuneVideo* | remove-appxpackage

Note: The Movies & TV App can be reinstalled using the Store App or by following the link mentioned below. You will need to exit the Store app if it is already open before reinstalling the app.

https://www.microsoft.com/en-us/store/apps/movies-tv/9wzdncrfj3p2

Hope it helps.

 

Windows 10 Movies & TV App: No Sound

Hi,

I suggest you to un-install and re-install Movies & TV App and check. Follow the steps:

• Press Windows Key.
• Type Windows Powershell.
• Right click on it and select Run as administrator.
• Type in the following command to un-install Movies & TV App.

get-appxpackage *Microsoft.ZuneVideo* | remove-appxpackage

Note: The Movies & TV App can be reinstalled using the Store App or by following the link mentioned below. You will need to exit the Store app if it is already open before reinstalling the app.

https://www.microsoft.com/en-us/store/apps/movies-tv/9wzdncrfj3p2

Hope it helps.

 

Movies & TV app stream to XBox One

Hello,

Thank you for posting your concern here in Microsoft Community and welcome to the Windows 10 Family. I would be happy to assist you.

From the description provided, I understand that the cast button functionality is not working in Movies and TV App.

As an initial recommendation, I would suggest you to run the App Troubleshooter for Windows 10 and check if it helps.

Link:
http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

However, if the above recommendation does not help, I would suggest you to consider reinstalling the
Movies & TV App again.

Steps to uninstall Movies & TV
App

• 
  Press Windows key and type Powershell
  in search, right click on it and Open as administrator .
  
• 
  Type the following command in Powershell and hit enter:
  

get-appxpackage *Microsoft.ZuneVideo* | remove-appxpackage

Install Movies & TV
App from Microsoft Store

Link: https://www.microsoft.com/en-us/store/apps/movies-tv/9wzdncrfj3p2

Kindly keep us posted on the status of the issue. if it still persists, feel free to write to us and we would be glad to help you further.

Thank You.