Windows 10: MP4 Files playing as black screen in Microsoft Photos App

Simply as the title describes. Is there a way to fix this? I need it for my YT...

:)

 

How to fix black and white mp4 files?

Problem:
Whenever I play an mp4 file from my computer, the appearance of the video is black and white. However, not all mp4 files from my computer do that. It seems like the video files I have created specially from Windows Movie Maker are black and white because videos that I have taken from a video recorder don't seem to be black and white. I also have video files that have been converted from VCR tapes to mp4 files and those are in black and white. Even when I'm on Youtube the video is black and white. I clicked on a video, here;'s the link to it if you want to see what kind of video it is () and the image of the video is just Japanese anime girls, but when I play other videos that are recorded with a camera or are anime videos, those videos are not in black and white.

Solutions that I have already tried:
I have updated the drive, it is called AMD Radeon HD 8400. I just did this by going to control panel ---> device manager ----> display adaptors
After updating the drive, I restarted my computer and when I played an mp4 video again, it was still in black and white. I was thinking of disconnecting the drive and then connecting it again, but I have no idea if that is going to affect my files because I have a lot of important pictures and videos on my computer.

Additional Notes:

• Sometimes, when I play an mp4 file or that video on Youtube, it would be colorful for a split second and then it would be back to monochrome
• There has been a recent update with my Windows 10, but the files were still fine after the update
• Steam has been recently downloaded on my computer
• When I play my mp4 video on another computer (I used my USB to check it out), the pictures moving in the slideshow is actually colorful, but the mp4 files are still in black and white
• The windows movie maker is actually not original. I re-downloaded it after the update has deleted movie maker. Since I have heard that movie maker is no longer available since last January, I redownloaded it from another site. Still, my mp4 files are still in black and white
• Only videos that were saved as an mp4 from movie maker, videos that have been converted from VCR tapes and that one video on Youtube were in black and white.

 

Can't open MP4 files in default photo browser.

Hello,

Please be informed that, Photo app is used to view photos which comes with .jpeg, .gif etc. file extensions. We cannot play .MP4 files which is music file on Windows Photo app. However, we can use inbuilt music app which is Groove Music app to play music
files on Windows.

So, I suggest you to use Windows Groove music app to play music files.

I hope this information helps. Please do let us know if you need any further assistance.

Thank You.

 

MP4 Files are not playing

Recently my Dell desktop running Windows 64 stopped playing mp4 video files. It was out of the blue and a surprise. Videos play fine streaming from Youtube but when trying to play videos on my local LAN, I just get a black screen. I have tried different
files....the same file in various locations, with WMP and with VLC. I get the same response. I moved the file to my local HD drive and same issue.

Oddly when selecting the facebook app from my tile/desktop I get an error message indicating that to use that application I need Direct3d feature level 9_3 or higher. Running DXDiag I no errors and it shows I am at Directx 12 feature level 9_1. I am not
sure if this is related to the main problem above with playing back mp4's.