Windows 10: MP4 Videos Freeze if advanced forward after download - Need Answers

I've posed this issue twice before and have not been resolved. I have to be honest and say the answers or "help" that I received from contributors were basically the same things I see on Google AI -- almost verbatim.I will be brief, I have an HP notebook 255 G4, and I've updated drivers etc. Everything suggested in ariticles. And it "occasonally" happens on my HP desktop as well. The specs are:HP 255 G4 Notebook 4.0 RAM 850 GB Hard driveAMD A8-7410 APU Processor 2.20 GHZ - AMD Radeon R5 GraphicsCPU - AMD A8 - 7410 - 2200 mhz 4 coreGPU AMD: AMD Radeon R5 Legacy 2022 GraphicsHere is the iss

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No Audio For MP4 Video Files

Hi Bryan,

This error may occur if the MP4 file is corrupted. For us to better assist you, we would like to ask the following:

• Is there an error message displayed about audio when opening or playing MP4 video files?
• Have you made any recent changes on your computer prior to the issue?

We're looking forward to your reply.

 

MP4 Personal Video files lag after August 2016 update (windows 10)

Hi Nicki,

Do not worry we will help you with this issue.

Try few of the troubleshooting steps below and check if it helps.

Step 1: I suggest you to run Video playback troubleshooter and check

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Video playback options from the list.
  
• Click Next to run the troubleshooter.

Step 2: I suggest you to copy the files from your computer to another working computer and check if you are able to access them.

This will let us know if the issue is with specific files types on your computer.

Hope it helps. Update of the status of accessing MP4 Personal Video files for further assistance.

Thank you.

 

Playing MP4 files

MP4 is a container file, a lot depends on the codecs within that.
MP4 can be played with Windows 10 with Films & TV, Photos, Windows Media Player, and VLC.
If those can't then there must be something odd/unusual in the file.

Right click the File > Properties > Details Tab.
see if that gives you more info, should be some info on the video/audio but not codecs.

Try the suggestions from post #3.

You have to be careful as viruses are propogated by people simply changing the filename extension and auto-forwarding via an infected PC and a compromised address list.
So a targeted scan with AV is necessary for every file attachement even if apparently from someone you know.