Windows 10: MS 365 files (Word, Excel, PPT) no thumbnails in Windows Explorer

I installed MS 365 a few weeks ago and have recently noticed that its files are not showing thumbnails when looking at them in Windows Explorer. All files are saved in the latest format, e.g. docx, xlxx, pptx. This is whether viewed as large, medium or small icons.

For a Word file I see a default icon with W middle left. For Excel a default icon with X middle left.

File & folder options:
Always show icons, never thumbnails - unticked
Display file icon on thumbnail - ticked

pdf, jpg, png, files are fine, it's only the MS 365 files that are odd. Even then some of the Excel files will show a thumbnail and the very occasional Word file.

Files are saved in the latest format (as far as I'm aware), with Save Thumbnail ticked. For Word files Maintain compatibility with previous versions of Word is unticked.

I've tried changing the Files & Folder settings for all folders. No difference. Tried clearing the thumbnail cache, no difference except lost most of the thumbnails for files that previously showed thumbnails.

I thought it might be to do with settings of particular folders as it seemed that, occasionally, copying a file from a folder where it didn't show a thumbnail to another folder resulted in the thumbnail being displayed. But that wasn't consistently repeatable and isn't happening now anyway.

Are there any other things I can try?

:)

 

Excel & Powerpoint thumbnails not showing in windows 10 file explorer after updating to office 365

I recently updated to Office 365 and removed my previous version of office. Now I cannot see thumbnails in file explorer for excel and pptx. I can see Word and Adobe. Anyone got a solution?

Moved From: Office / Unknown/other / Windows 10 / Office 365 Home

 

Excel & Powerpoint thumbnails not showing in windows 10 file explorer after updating to office 365

Hi Gayle,

When you save an Excel or PowerPoint in File Explorer it automatically saves two copies a preview copy and a thumbnail preview. Here are the steps on how you can see your files in thumbnail preview.

• Open an Excel file or PowerPoint document.
• Click File on the upper left side.
• Select Info.
• Look for Properties and click Advanced Properties.
  
• Tick the box that says Save thumbnails for All Excel/PowerPoint Documents.
• Check the folders where you saved the file it should be in thumbnails already.
  

Feel free to contact us if you have further inquiries.

 

Excel & Powerpoint thumbnails not showing in windows 10 file explorer after updating to office 365

Thank you but this did not work. The boxes are already ticked for both excel and powerpoint. I also cannot open pptx documents from file explorer. I need to open from Powerpoint 2016. See error below.

"this action is only valid for products that are currently installed'.

Do you have another solution?