Windows 10: MS account using third-party email address not allowing sign-in with newly created...

A microsoft account holder has an account on Microsoft which was setup using third-party email address. A helper for the account holder signed-in to that MS account through the outlook.live.com page, opened "Your info", and created for the account holder, an outlook.com email address for the account. Now, after a day, the new outlook.com email address is not accepted for trying to sign in to the user's account on outlook.live.com, and the message shown on the sign on page is, "That Microsoft account doesn't exist. Enter a different account or get a new one." This seems very bad. The

:)

 

different user accounts, only one email address?


Hi Geoff, welcome to the Ten Forums.

In Windows 10 it is not possible to use the same MS account for more than one user account on the same computer. If User-A signs in with an MS account User-A@AnyEmail.com, that MS account (email address) cannot be used to sign in any other user than User-A. User-B needs to use either a different MS account or a local account. However, you can use the same MS account on multiple computers.

There's no way to work around this restriction.

In your case I would simply install Windows 10 on both computers with a local admin account, then create an additional standard user account as an MS account on both computers using the same email address. If any of the two computers requires the gaming account, too, as you explained I would make this account a local account.

Tutorials:

• Clean install: Windows 10 - Clean Install - Windows 10 Forums (Step 23 shows how to make your initial admin account a local account)
• Create additional users: User Account - Add in Windows 10 - Windows 10 Forums (Option Four explains how to create the additional user as an MS account, Option Three how to create the gaming account as a local account)

 

Delete Outlook email address and add new admistrator email

Hi,

If you've created a new account, you can assign it as the new administrator account and delete the other one. For us to provide a suitable solution to your concern, we'd like to have some clarifications regarding the issue:

• Are you signing to your laptop using a Microsoft account?
• Are you able to sign in using the new email address you've created?
• Did you assign the newly created email address or user account as the new admin account?

In the meantime, if you can login using the new account that you've created, try creating a new admin account or setting it up as the new admin and delete the old one by following the steps in this
article.

We'll wait for your response.

 

Newly created family member cant sign in

Hello garypatalano，



Welcome to the Microsoft Community！



I understand that you are experiencing a situation where your newly created family member is unable to log in, this must be causing a lot of distress and confusion for you and I understand how you feel.

In order to better understand your problem, I would like to invite you to share more details of the issue with me:

• How is your son's email registered and what is the suffix of the account? To add to the family group then you need to add using your son's Microsoft account.
  
• Does your son's email address work for logging into account.live.com?
  
• In your description, when you say "Also i cant sign in with that email", what exactly do you mean you cannot sign in with that email? For example, logging in to the web, or logging in to a PC.
  

Looking forward to your response to the above questions, which will determine our next steps. Please feel free to reply with any additional information.



Best Regarts ,

Morning | Microsoft Technical Support Community