Windows 10: MS Authenticator recovery

Nandika Weerakoon · Aug 29, 2024

Hi, my phone had to be returned to apple for a repair/exchange and using a different phone at the moment, which is not compatible with the new IOS, so using a different Apple ID. I downloaded the MS Authenticator app and signed in with the same credentials, but I cannot see the old accounts I have added in the Authenticator app. I also cannot access my original iCloud backup due to this phone being on an older IOS version.

:)

Brink · Aug 29, 2024

Microsoft Authenticator Account Backup and Recovery: Coming to iOS

Howdy folks,

Many of you have asked for backup and recovery for the Microsoft Authenticator app. We’ve heard that need, and that’s why I’m happy to announce that we’ve just released a backup and recovery feature for that app. Now, your Microsoft Authenticator app will keep your account credentials, so you won’t get locked out of your accounts when you move to a new device.

We’re launching this feature beginning with iOS first, and we’ve already released a private preview to our iOS beta testers. Over the next few weeks, we’ll roll this out to all iOS users. We’re rolling out to iOS first as building the app using iCloud simplified our development. But later this year, we’ll add this feature to the Android version as well.

Try it out!

If you don’t have the Microsoft Authenticator app yet, get it here. If you want to try this feature before it’s available to the general public, sign up here to become a beta tester.

If you’re already one of our beta testers, you can install the update (version 5.7.0) on your iOS device once it’s available to you.

Turn on Backup

In the Microsoft Authenticator app, go to Settings. Under Backup, turn the toggle to ON for Auto backups and follow the prompts.

Behind the scenes, this is how it works:

We encrypt your backup data with your personal Microsoft account

We then store the encrypted backup with your iCloud account

And that’s it! Your account credentials are now backed up in the cloud and will stay up to date when you add, delete, or edit your accounts.

Recover on a new device

To recover the app on a new device, sign in to the same iCloud account and personal Microsoft account as on your previous device.

After you sign in, the following options will be available:

Your OATH verification codes for your third-party accounts and personal Microsoft accounts

The ability to enable push notifications for your personal, work, or school Microsoft accounts

If you have additional questions, check out our Microsoft Authenticator docs. You can also use the Microsoft Authenticator forum
to offer suggestions, ask questions, and talk with our support team and other fans of account security.

I hope you’ll take some time to check this mew feature out. As always, we would love to receive any feedback or suggestions you have.

Best Regards,

Alex Simons (Twitter: @Alex_A_Simons)

Director of Program Management

Microsoft Identity Division
Click to expand...

Source: Microsoft Authenticator Account Backup and Recovery: Coming soon to an iOS device near you! Enterprise Mobility + Security

Brink · Aug 29, 2024

Microsoft Authenticator Account Backup and Recovery: Coming to iOS

Howdy folks,

Many of you have asked for backup and recovery for the Microsoft Authenticator app. We’ve heard that need, and that’s why I’m happy to announce that we’ve just released a backup and recovery feature for that app. Now, your Microsoft Authenticator app will keep your account credentials, so you won’t get locked out of your accounts when you move to a new device.

We’re launching this feature beginning with iOS first, and we’ve already released a private preview to our iOS beta testers. Over the next few weeks, we’ll roll this out to all iOS users. We’re rolling out to iOS first as building the app using iCloud simplified our development. But later this year, we’ll add this feature to the Android version as well.

Try it out!

If you don’t have the Microsoft Authenticator app yet, get it here. If you want to try this feature before it’s available to the general public, sign up here to become a beta tester.

If you’re already one of our beta testers, you can install the update (version 5.7.0) on your iOS device once it’s available to you.

Turn on Backup

In the Microsoft Authenticator app, go to Settings. Under Backup, turn the toggle to ON for Auto backups and follow the prompts.

Behind the scenes, this is how it works:

We encrypt your backup data with your personal Microsoft account

We then store the encrypted backup with your iCloud account

And that’s it! Your account credentials are now backed up in the cloud and will stay up to date when you add, delete, or edit your accounts.

Recover on a new device

To recover the app on a new device, sign in to the same iCloud account and personal Microsoft account as on your previous device.

After you sign in, the following options will be available:

Your OATH verification codes for your third-party accounts and personal Microsoft accounts

The ability to enable push notifications for your personal, work, or school Microsoft accounts

If you have additional questions, check out our Microsoft Authenticator docs. You can also use the Microsoft Authenticator forum
to offer suggestions, ask questions, and talk with our support team and other fans of account security.

I hope you’ll take some time to check this mew feature out. As always, we would love to receive any feedback or suggestions you have.

Best Regards,

Alex Simons (Twitter: @Alex_A_Simons)

Director of Program Management

Microsoft Identity Division
Click to expand...

Source: Microsoft Authenticator Account Backup and Recovery: Coming soon to an iOS device near you! Enterprise Mobility + Security

Derrick19 - MSFT · Aug 29, 2024

Issues with MS Authenticator - trying to restore my existing accounts

Hi

Welcome to Microsoft community.

Restoring your accounts from Microsoft Authenticator on a new device involves a few steps. Here's how you can do it:

Install Microsoft Authenticator on your new iPad: If you haven't done so already, install the Microsoft Authenticator app from the App Store.

Begin the account recovery process: Open the Microsoft Authenticator app on your new iPad, and on the initial screen, select "Begin Recovery".

Sign in with your Microsoft account: Enter the same Microsoft account (hotmail.com in your case) that you used for backup on your Samsung phone.

After you sign in with your Microsoft account, your account credentials (usernames and account aliases, but not your passwords) should be recovered automatically on your new device.

Please note that this process will work only if you've turned on the backup function in the Authenticator app on your Samsung phone. If you've not done so, you'll need to manually add your accounts to the Authenticator app on your new device.

Also, the Microsoft Authenticator app doesn't restore third-party OTPs (One-Time Passwords) by default. You'll need to manually set up these accounts on your new device by scanning the QR codes provided by these third-party services.

Best regards

Derrick Qian | Microsoft Community Support Specialist

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