Windows 10: MS Display Adapter immediately drops connection for some devices

Hi there.So we have a problem with our 3 MS Display Adapters where for some devices not all, mine works fine it immediately drops connection. It worked fine before, but for some reason it suddenly aint working for 2 of my colleagues.We have searched all corners of the internet without finding any solution to our problem.We have uninstalled, installed, updated alle drivers. We have formatted, reset all devices and even followed this troubleshooting guidehttps://support.microsoft.com/en-us/windows/troubleshooting-microsoft-wireless-display-adapter-9d2369cf-ba4b-908c-69c0-d4e5f4117d35 without

:)

 

MS Wireless display adapter - wont connect

I have a MS Surface Book running Windows 10 and I bought a MS Wireless display adapter to connect to m Samsung Smart TV.

I plugged in the display adapter as per instructions and the connection was made immediately and my laptop now has the display adapter listed.

I was able to project from laptop to TV for a few minutes then it disconnected and will not reconnect.

Each time it tries, it briefly connects, I get the message saying there is a firmware update, but it does not stay connected long enough for me to run the update.

Its driving me mad.

Please help!

 

Microsoft Wireless Display Adapters Constantly dropping connection

We are having issues with Microsoft wireless display adapters constantly dropping their connections. It's not uncommon for it to happen multiple times in an hour. Restarting both the device and the computer does not clear up the issue (they'll reconnect,
but then drop again at seemingly random time intervals).

Other steps we have taken include:

Deleting and re-adding the device in settings

Making sure display adapter firmware is up to date.

Making sure computers are up to date

Updating firmware on computers (graphics card, etc)

we have also looked into the applicable steps listed in this article:

https://support.microsoft.com/en-us...g-the-microsoft-wireless-display-adapter-with

This problem seems to have popped up just this year, as it has not been as consistent an issue for the couple of years we've used the devices.

Our machines are varying versions of Lenovo running windows 10.

 

MS Display Adapter won't connect to PC

Thanks for the response, Michelle.



I continue to have a non-functional Windows Display Adapter. Attempts to link go through the same sequence:

1) I click on the “connect” box and the device on my TV appears:

MSDisplayAdapter_DC

Display

2) I click on the item and this appears:

MSDisplayAdapter_DC

Connecting

Follow any instructions on MSDisplayAdapter_DC

3) Then it reverts back to 1)

4) I click again and it goes back to 2)

5) Then an error message appears:

“We didn’t get any response from the device.

Try connecting again”

The TV is in another room. The distance between the TV (a Samsung UN55ES7500)
and the computer is 18-20ft.

The connection was quite successful for a considerable time. Nothing has changed in the arrangements recently.

I went through your suggestion and more:

• I completed the latest Windows update – up to date
• The app for the display adapter has a check for updates. It says it is up to date
  
  Firmware version: 2.0.8372
  
  I updated the driver for the NVidia GeForce GTX960
• I disconnected and reconnected the device
  
  I purchased a new device from BestBuy
  
  I changed HDMI Port from HDMI3 to HDMI2
• I went through the “Clean Start sequence

Nothing made any difference.

Any suggestions? This is a big disappointment to me. I purchased the Nvidia Geforce card because it was compatible with the MS Display Adapter, and I have used it many times to display photo shows and stream movies.