Windows 10: MS Family limits are broken completely

So when ever I send a request the request says that something is wrong are you connected to the internet? I am connected but I still get the same screen. And when I try changing the settings from the admin account the changes do not apply to my device. It’s like I’m stuck and I have to put the password in manually. No matter what next work I’m on it dosent work. I have restarted and updated my Wi-Fi drivers, go drivers, and windows. Any suggestions?

:)

 

"App and Game Limits" not recognizing apps to limit in MS Family

I want to use Microsoft Family to limit kids' ability to pay a specific game (Kerbal Space Program) to no more than X hours per day, on just a single Windows 10, brand new Acer laptop. No other devices at issue or being used with these accounts.

But when I go to "App and Game Limits" at family.microsoft.com for the local user accounts I have set up, the main account I want to limit (call it the "games account") does not include *any* apps as options to limit -- there is no "installed apps" list
at all to choose from. It just says

App and game limits

Too much time spent watching videos or playing games? Set limits on their apps and games to help them stay focused and get a healthy balance of screen time throughout the day.

On

Limits will apply to

LAPTOP-[computer name of my laptop]

Help with Microsoft family features
-------------------------------------------------

Etc. Turning "Time limits" to "on" or "off" makes no difference. Still no list of apps to limit in any case. The other children's accounts have an "installed apps" list and certain apps appear on it, but Kerbal Space Program does not appear on the
list for those accounts either. If this was an ordinary windows function there would be a "browse" option and I could just select the .exe file on the HDD and identify the app that way if nothing else worked, like when windows can't automatically find your
printer driver--- but I can't find any function like that. It just seems to be something that either works or doesn't with no way to look under the hood, or am I missing something?

All accounts I am trying to limit are children's non-administrator local user accounts on the laptop in question. In each case I created a microsoft account to go along with the user account. In each case MS family controls for the account recognize the
Acer laptop's computer name and say "limits will apply to" that laptop. In each case the MS Family internet monitoring/blocking functions in MS Edge seem to be working for the accounts.

On the "games account" I mentioned above, I have started the Kerbal Space Program account every different way I can, from start menu, clicking on the executable in folder, from pinned task bar, from desktop shortcut icon etc to try to get the computer to
recognize it as an app that I should be able to control in MS Family. When I type the program into search from the task bar it is recognized as "Kerbal Space Program - App," but I can't do anything to get it to show up on an MS Family list so that I can
limit it.

For comparison, another app we play, Universe Sandbox, appears in the list of "installed apps" for other accounts on the computer, but does not appear anywhere for the "games" account even though we regularly use that program with that account.

Any help appreciated.

 

time limits in family not working

Hi Barbara,

We would like to know more details about your concern about the Family Safety time limit that is not working so we can better assist you. Kindly answer the following:

• Does it happen only with particular child account?
• What troubleshooting steps have you done so far?

In the meantime, we would suggest that you refer to this
support link on how to set up screen time limits for your child.

We look forward to your response.

 

Microsoft Family Screen time is BROKEN

Hello,



Thank you for writing to Microsoft Community Forums.



1. Were you able to perform this task previously?

2. Are you aware of any changes made on your PC, prior to this issue?





As I understand your concern related to Microsoft Family screen time limits, let us try few troubleshooting methods to fix this issue and check if that helps:

Method 1: Fix screen time limits not working. Refer the following article on
Fix screen time limits not working
for steps to troubleshoot issue with screen limits.

Method 2: If the issue persists, I suggest you to remove and re-add the child account back to the family account. Refer the article on
Remove members from your family group
for steps to remove the child account from the family account. You can refer the following article on

Add members to your family group for steps to add the child account back to your family account.



Hope it helps,

Sandeep Kumar M

Microsoft Community – Moderator