Windows 10: MS family safe

Hi! I want to connect my and my child's accounts to family safe, but the action after pressing the join button throws me to the website and the connection does not take place. status still pending.Thank you!

:)

 

MS Family safety button not working?

Hi



Welcome to Microsoft community.



It seems you're encountering an issue with the Microsoft Family Safety feature, specifically with the request access button not functioning as expected. This can be frustrating, especially when you're trying to access services like the new demo pages of Character.ai with parental consent already in place.

Let's go through some steps that might help resolve this issue:

1. Update Your Browser and Windows:
   
   • Ensure that your web browser and Windows OS are up to date. Outdated software can lead to compatibility issues with websites and services. Go to Windows Update (Settings > Update & Security > Windows Update) and check for updates. For your browser, visit its official website or check within its settings to update it to the latest version.
     
2. Try a Different Browser:
   
   • Sometimes, the issue might be specific to a particular web browser. If you're using a browser where the request access button isn't working, try accessing the Microsoft Family Safety system with a different browser to see if the issue persists.
     
3. Check Family Safety Settings:
   
   • Log into the Microsoft Family Safety portal with your parent's account to check the settings. Ensure that the email addresses are correct and that there are no settings that might be blocking your requests.
     
4. Disable Browser Extensions/Add-Ons:
   
   • Browser extensions or add-ons can sometimes interfere with the functionality of websites. Try disabling them temporarily to see if that resolves the issue. You can usually do this within the settings or preferences menu of your browser.
     
5. Use Incognito/Private Browsing Mode:
   
   • Using your browser's incognito or private browsing mode can help bypass some issues by not using the cached data or existing cookies. Try accessing the request access feature in this mode.
     
6. Check for Ad Blockers or Security Software:
   
   • If you have any ad blockers or security software installed, they might be preventing the request from being sent properly. Temporarily disable these tools and try again.
     
7. Contact Microsoft Support:
   
   • If after trying the above steps the issue still persists, it might be a more complex problem with your Microsoft account or the Family Safety system itself. Contacting Microsoft Support directly would be the next best step. They can provide more detailed assistance and look into your account's specific details.
     

Regarding Character.ai access, it's important to note that if the issue is occurring specifically with this service, there might be additional steps or requirements from Character.ai's side to ensure compatibility with Microsoft's Family Safety features. You might also want to reach out to Character.ai support for any known issues or additional steps required when using their service with Microsoft Family Safety.

If you have any more questions or need further assistance, feel free to ask.

Best regards

Derrick Qian | Microsoft Community Support Specialist

 

Family Safety issues

Hi,

Configuration settings may be the possible cause why you're experiencing issues with Family when searching for the device. To assist you better, we'd like to clarify few things:

• When you mention 2 devices on your sons account, do you want to use two devices but using one account?
• Could you provide us a screen shot of family list devices?

In the meantime, we suggest that you check and follow the steps in this articles below on how to set up your Family:

• Set up your family
• Fix family features after Windows 10 upgrade

Keep us posted if you need additional help.

 

Microsoft Family

Hi,

It could be because of the settings on the Family and Safety feature or the account you're using is added to a Family. With that being said, we suggest that you check if the account that you are using is a part of the
Family list. To check on it, go to Cortana
and search for Family Options.



To remove your account to the Family, you may follow the steps below:

• Use the Adult account to log in using this link.
• Click on the Family tab.
• On the account that you want to remove, click More > Remove from family.
• Then click Remove to confirm.

Let us know how it goes and feel free to get back to us if you need further assistance.