Windows 10: MS Photos has stopped working. Online help has not resolved the problems.

MS Photos stopped editing videos, then became inoperable editing pictures, now nothing but a black screen. I tried "repair," then "restore," in Settings, but nothing works. I cannot uninstall box is greyed out, preventing me from re-installing from Microsoft Store. What can I do?Photos worked fine for years. The problems started several months ago, and have steadily worsened to the point that this app no longer works at all. I have all MS updates properly installed. No viruses detected.

:)

 

MS photos app has stopped working

The Microsoft photos app has stopped working since the last windows update in late October 2017. It doesn't open at all. I get this message "This app can't open. Check the windows store for more info about photos...copy to clipboard or close" I have
done so many troubleshooting steps! I have scanned (sfc), reset app, ran a troubleshoot for the store, uninstall then install again, reinstall from the store, checked windows update, did an inplace upgrade....there are more troubleshooting steps but frankly,
too many to remember at this point. I've exhausted all the troubleshooting available in the MS site. My last resort is to reset or reinstall windows which can be time consuming which I am willing to do but there are NO GUARANTEES it will solve the issue.
I was told by a Microsoft tech support agent that the inplace upgrade will definitely correct the issue but it didn't. The problem persists and it looks like this problem has been floating around for several years with the same troubleshooting suggestions
that do not solve the problem. I'm so disappointed and frustrated because I prefer the MS photos app over others. Did October's update change some settings that might be causing this problem? Help! OL

(windows 10 home version 10.0.16299 build 16299; x64-based PC)

I just noticed that under "other updates" 3 have failed. I will list them here:

9P1SWVRL6FKD-Microsoft.NET.Native.Runtime.1.6 (failed-0x8024000b)

9N38V762FHPD-Microsoft.NET.Native.Framework.1.6 (failed-0x8024000b)

9NBLGGH3FRZM-Microsoft.VCLibs.140.00 (failed-0x8024000b)

I have run a windows update troubleshooting and clicked on fix. It didn't work. Photos app is still not working. Think any of these failed windows updates have anything to do with the issues I'm having with the MS photos app?

 

Windows 10 Microsoft Photos has stopped working.

Hi Roger,

This issue often caused by a corrupted files. For us to have your Photo app working, we suggest that you restore Photos app package by following these steps:

• Click on Start.
• Type PowerShell, and select Windows PowerShell
  from the list of result.
• Type this command and press Enter:
  • Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}
• Restart your computer. Check if the issue persists.

Let us know if the steps above helped you to resolve the issue.

 

Photos / Edit Stopped Working

This seems to be a hiccup with the application's software. What you can try is to do the following steps which will reset the internal state of the Photo app:

• Press Windows button + R.
• Type: %appdata%\..\Local\Packages\Microsoft.Windows.Photos_8wekyb3d8bbwe\LocalState
• Delete all the contents of that folder

Let us know if this suggestion helped.