Windows 10: MS premium solitaire

I purchased MS solitaire and Mahjong premium every year since 2016. I do the solitaire in April for 14.99 a year and today they said my sub is expired and I must renew. WHY? It has only been 4 months.

:)

 

MS Premium Solitaire Collection

Could you try removing Solitaire completely then try downloading again from the Store?

Open Start > Settings > Apps > Apps & features

Scroll down to Microsoft Solitaire Collection

Click uninstall

Open the Store app on the other computer

Click the ellipsis in the top right corner of the screen (...)

Click My Library

Scroll through the list then click the Solitaire Premium edition app if its listed there, then click the download button.

If doesn't help, let us know and we can explore more options.

 

MS Premium Solitaire Collection

Unfortunately this did not work

 

premium version of Solitaire

Hi Terence,

A corrupted game file is one of the possible reasons why you can only see black and white color in the game Solitaire Premium Edition. For us to properly assist you, we need to gather more details. Kindly answer the questions below:

• Have you tried uninstalling and installing the game?
• What are the troubleshooting steps you have done so far?
• Have you tried signing out and singing in your account from the game?
• Are you having this issue with all of your games?