Windows 10: MS Sculpt Comfort Mouse has stopped working

Windows 10 Home Version 1803

OS Build 17134.228


MS Sculpt Comfort Mouse has stopped working. Keyboard on the same 2.4Ghz transceiver is still working.

Tried new batteries, moved transceiver to different USB ports, multiple reboots, updated drivers but still not driving cursor yet lights up and vibrates etc.


Another mouse will work and drive the system when connected via another USB dongle.


Wondered if anyone else was having the same problem or had solved it....

:)

 

Microsoft Sculpt Comfort Mouse - stops working

Recently after an update to Windows 10, my Microsoft Sculpt Comfort Mouse stops working.

After looking at some posts. The following steps seem to work.

In Device Manager, under Bluetooth uninstall devices, then under actions Scan for hardware changes.

This seems to work and the mouse works again however, these steps are repeated over the course of the day as the mouse stops working randomly.

I also notice that under other devices I have a number of devices that seem to be unknown





I also have a Microsoft phone 950xl and 640 however these drivers are for other nokia phones which we do not have.

Can someone suggest a permanent fix to (a) the Bluetooth mouse not needing to be reset the way I have been doing this (as listed above) and (b) a fix for these other devices.

The laptop I use is a Dell Inspiron 15 - 7000 Series

 

Sculpt comfort mouse windows 10 gestures

Hi Jacob,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience you are facing in accessing Sculpt Comfort Mouse on Windows 10.

This issue might have occurred due to corrupted/ outdated drivers, try the below and check if it helps.

Step 1: I suggest you to uninstall the mouse drivers.

• Right click on Windows key,
  select Device Manager.
• Select Device Manager.
• Expand Mice and other pointing devices.
• Right click on each of the drivers and click on
  Uninstall.

Step 2: Manually install the mouse drivers from the link below.

Refer: Sculpt Comfort Mouse

Choose the current operating system under
What operating system are you using?

Hop it helps. Kindly update the status of this issue, we will be happy to help you.

 

Microsoft Sculpt Comfort Mouse is not working

Hi Gary,

Welcome to the Microsoft Community and thank you for posting your query.

To assist you better, I would like to know what is the make and model of the computer?

Let’s try simple troubleshooting steps and check if this helps in resolving the issue. Follow the below methods.

Method 1.

For the issue with network connection. I would suggest you to run Network troubleshooter, it will automatically troubleshoot the network problem and check. If it helps.

• 
  Press Windows + X keys on the keyboard and select Control Panel.
  
• 
  Type Troubleshooting in the search bar on the Control Panel.
  
• 
  Click on View all on the left navigation pane.
  
• 
  Click on Network troubleshooter.
  
• 
  Click on Advanced on the Network troubleshooter dialog box and click on Run as administrator (Enter the credentials if required).
  
• 
  Click on Next and follow onscreen instruction complete the Network troubleshooter.
  

Method 2.

For the issue with mouse, I suggest you to go to the below link, select Windows operating system, try downloading the mouse driver and install the same.

http://www.microsoft.com/hardware/en-us/d/sculpt-comfort-mouse

Hope this helps. Keep posting us with the status we will be glad to help you.