Windows 10: MS Store problem

Hello, I recently bought Game pass mainly for new MC Dungeonds release. However when I go to the game page I can't download it on my PC I can only download it on the second PC, where I have MS account linked. Also my main PC uses a MSI mobo, not the Gigabyte one.

:)

 

ms store and taskmanager

Hi,

I would like to know if you're still having this issue with MS Store and Taskmanager. In line with this, kindly provide the following information:

• What is the error message when running MS Store and Taskmanager?
• Were there any changes made before this issue came up?
• What is the build and version of your Windows 10? To find out which version of Windows your PC is running, press Windows logo key + R, type
  winver, then select OK.
• What are the troubleshooting steps you have done so far?

I'm looking forward to your response.

 

Windows Store problem

Hi,

In order to diagnose the issue, we suggest that you try the following methods:

Method 1: Run the Windows Store Apps troubleshooter.

The Windows Store Apps troubleshooter fixes problems that may prevent Windows Store Apps from working properly. To run it, follow the steps below:

• Click Start.
• On the search bar, type Troubleshooting, and click on
  Troubleshooting from the results.
• On the left pane, click View all.
• Click Windows Store Apps.

Method 2: Clear Windows Store app cache.

We suggest you to manually reset Windows Store app cache then try to download the game again. To manually reset, follow the steps below:

• Click Start.
• On the search bar, type CMD, and right-click CMD
  from the results.
• Click Run as administrator.
• Type wsreset, and press Enter.

Make sure that you are logged in to your computer using your Microsoft account.

We also suggest that you download and install any pending updates that needs to be installed on the computer through Windows Update and check if it helps resolve the issue.

Let us know if you need further assistance.

 

Windows Store Cache Problems (Windows 10)

Hi,

Corrupted Windows Store components are one of the possible reasons why this issue is happening. Let's try resetting Windows Store cache as the administrator. Follow the steps below:

• Type wsreset.exe in the search box.
  
• Right-click wsreset, then select Run as Administrator.
  
• Complete the process, then open Windows Store to test.
  

If the issue still persists, we recommend following the suggested steps by
SpiritX MS MVP on this thread. Follow the steps 1 to 4 and see if it helps.

Update us with the outcome so we can provide further assistance.