Windows 10: MS Surface Pro 7 front camera not working

Discus and support MS Surface Pro 7 front camera not working in Windows 10 Software and Apps to solve the problem; I have an MS Surface Pro 7 whose front camera doesn't work. Device Manager reports the device with a yellow exclamation mark and the status This device... Discussion in 'Windows 10 Software and Apps' started by mmo17, Feb 26, 2022.

  1. mmo17 Win User

    MS Surface Pro 7 front camera not working


    I have an MS Surface Pro 7 whose front camera doesn't work. Device Manager reports the device with a yellow exclamation mark and the status This device cannot start. Code 10 STATUS_DEVICE_POWER_FAILUREI already googled quite extensively for that error but no suggestion so far helped. I tried practically everything that I found short of of a doing a system reset or a bare metal re-installation which I won't do - that darn camera is not worth such effort for me. Checking my system I found that in event viewer there are entries for "Surface Camera Front" reading:ErrorMS Surface Pro 7 front camera not working :Device ACPI\INT33BE

    :)
     
    mmo17, Feb 26, 2022
    #1
  2. Roger Win User

    MS Surface Keyboard Cover not recognized by MS Surface Pro 3

    My Surface Pro 3 cover mysteriously stopped working (other USB keyboards work).

    I’ve exhausted all of the steps from the Internet and am hoping for some advice here on what to try next.

    • Clean the metal pins on both the keyboard and the Surface Pro 3 with alcohol swap and q-tip.
    • Performed the standard two button shutdown procedure - Force a shutdown and restart your Surface
    • Update "HID keyboard" device in Device Manager.
    • Uninstall and reinstall "HID keyboard device" in Device Manager.
    • Removed HID keyboard device in Device Driver and manually installed Surface Type Cover device (which later automatically turns to "HID keyboard device" when you hit "update drivers")
    • Updated all Windows 10 patches to date.
    • Tried a brand new keyboard (Microsoft FMM-00001 Type Cover for Surface Pro https://www.amazon.com/gp/product/B073W4MPJF/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&psc=1 )
    • Updated firmware for Surface Pro 3 (typed in “winver”, took that Windows version, then downloaded the specific patch required here - https://www.microsoft.com/en-us/download/details.aspx?id=38826)
    • Reset Surface Pro 3 while keeping personal files
    • Reset Surface Pro 3 and deleted all personal files
    • Performed hardware tests on aka.ms/surfacerepair (nothing bad found; all looks ok)
    • Drained the battery most of the way before connecting again - the two times it worked momentarily these last few days was when I connected my new type cover keyboard to the Surface Pro 3 after the battery had died down to below 50%; a simple reboot later, everything stopped working. This user seems to have the same problem with it working briefly when there is low battery - https://answers.microsoft.com/en-us...pe-cover/52f983c6-2e53-49fa-aac6-7c4cc5d25d9f )

    A breakdown of the steps I've done to sometimes get it working


    Can anyone recommend any other troubleshooting steps? One of these steps seemed to work ok for others having this same problem.
     
    Roger, Feb 26, 2022
    #2
  3. Comp guru Win User
    SURFACE PRO 7 CAMERA

    How does 1 update surface pro 7 camera and sound drivers?
     
    Comp guru, Feb 26, 2022
    #3
  4. dallasjim Win User

    MS Surface Pro 7 front camera not working

    Surface Pro 4 camera not working after latest Microsft update

    Performed most of the above steps with the same outcome. Upon restart I get "Could not turn on the camera. Please sign on with PIN."

    Thank you
     
    dallasjim, Feb 26, 2022
    #4
Thema:

MS Surface Pro 7 front camera not working

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