Windows 10: MSERT "Cleaning your computer"

Discus and support MSERT "Cleaning your computer" in Windows 10 Software and Apps to solve the problem; Yesterday I started full scan of my computer. It said that 1428 infected files were found and I chose to let the MSERT do the cleaning. And it's... Discussion in 'Windows 10 Software and Apps' started by Amra_q, May 31, 2024.

  1. AMRA_Q
    Amra_q Win User

    MSERT "Cleaning your computer"


    Yesterday I started full scan of my computer. It said that 1428 infected files were found and I chose to let the MSERT do the cleaning. And it's running like forever. Three hours ago it stucked and nothing happens. What am I supposed to do. I don't want to cancel it beacuse I don't want to lose logs. Scan was running for 26 hours

    :)
     
    Amra_q, May 31, 2024
    #1
  2. SKRAWCZYN
    Skrawczyn Win User

    MSERT

    Hello All, thanks for your responses.

    I downloaded the MSERT from Microsoft support and there's

    only 3 options to scan. Quick scan, Full scan and Quick scan with

    a custom file addition. The first Quick scan showed 232 infections

    while scanning as I stated. Well I ran a full scan and found 243 while

    scanning. It seems to be finding the Pups in each scan but DOESN'T

    remove them.?

    At the root of my problem is. I was hacked last week and want to be sure

    I'm clean as possible. Does it sound like MSERT has been helpful? I've locked

    down and changed the necessary items.

    What's a needed next step? much thanks SK.
     
    Skrawczyn, May 31, 2024
    #2
  3. MIKE ANDERSON2
    Mike Anderson2 Win User
    MSERT Log Empty

    Why does MSert tell me I have 16 infections but at the end it says no virus found and the log is empty with no listed infections?
     
    Mike Anderson2, May 31, 2024
    #3
  4. AMERICANPHARAOH
    AmericanPharaoh Win User

    MSERT "Cleaning your computer"

    Windows 10 infinite restart black screen


    The tutorials provided are just a list of troubleshooting steps. Use only the steps which apply to you.

    Since none of the troubleshooting steps here worked, I'd suggest you do a Clean install.

    John
     
    AmericanPharaoh, May 31, 2024
    #4
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MSERT "Cleaning your computer"

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