Windows 10: Msg : It looks like you've already setup windows hello on another account.

I'm trying to set up Hello facial recognition on laptop-2 - using the same Microsoft account as laptop-1. How do I resolve the msg on laptop-2: It looks like you've already setup windows hello on another account.

:)

 

Unable to setup Windows Hello: "it looks like you've already setup Windows Hello on another account."

I suddenly find my Windows Hello has stopped working on my Surface Pro 4. So I remove it and try to setup again.

However, it displayed "Something went wrong: it looks like you've already setup Windows Hello on another account Remove face recognition from your other account and then try again."

Which other account is it referring to? I am only using Windows Hello on my own account, but on 2 Surface Pros. It used to work just now, if there a new bug/feature that prevents us from using Windows Hello on 2 PCs using the same account?

Thank you.

 

Unable to setup Windows Hello: "it looks like you've already setup Windows Hello on another account."

Hello Tony,

The issue you're experiencing with setting up the Windows Hello can be caused by a conflict with a recently installed application, driver, or update. To narrow down the issue, we'd like to ask a few questions:

• Were there any changes made on your computer settings prior to this issue?
• Which version of Windows 10 are you currently running? To check your build, go to
  Start > Settings > System >
  About.

Meanwhile, you can refer to the How to fix software issues section in this

article for troubleshooting steps suitable for software issues on Surface devices.

We look forward to your response.

 

Windows Access to Email Accounts During Setup

Hello Karl,

To better assist you with your concern, I'd like to know the following:

• Please verify the application you're using to setup your email account or was it during the Windows 10 setup that requires your to create a local account or sign in with your Microsoft account. It would be best if you can send me a screenshot of the said
  issue.
• Confirm which build is currently installed on your device. To check, follow the steps below:

1. Press Windows key + R, then type in winver.
2. Click OK.

Looking forward to your response.

Regards.