Windows 10: MSI Delta 15 Laptop cannot connect to wifi. Even after full reset.

Yesterday I could connect to many different wireless networks at University and home. I have followed many guides to fix this issue such as:"Wireless network adapter is hidden in device manager" - Microsoft community help page."How To Turn On/Off Hibernate In Windows 10" - Youtube of potential issue"Fix MSI Wi-Fi Not Working in Windows 11 [2024]" - Youtube with many&n

:)

 

No WiFi, and no sound, on MSi GE60 20E


Hello there, I'm new to TenForums, and this post actually isn't for me; it's for my boyfriend. We both upgraded to Windows 10 as soon as we could, and we've been loving it. We haven't had any complaints or problems until about a week ago. My boyfriend (he's the one with the MSi I listed in the title) has lost WiFi capabilities. It isn't just that he can't see any networks, he doesn't have any WiFi options at all.



Here is mine, as a comparison:



As I mentioned, he hasn't had a problem until this, and I haven't had one at all. I've tried all of the fixes I've read about, but they're all for an old VPN, which it's not, or no connections listed, which it is also not. I can't update the drivers because he can't connect to the internet. I tried doing a system reset, and it worked for about 2 minutes. It showed he was connected to the internet, but once I tried to do anything online, it went back to nothing.
Here it is "connected":



Here it is not:



Also, I'm not sure if the sound is related, but any help with that, too, would be appreciated. I'm more worried about the WiFi, though. We tried hooking in an ethernet cable, but that didn't work either. I've run out of ideas! Thanks in advance for any help!

 

Cannot connect to wifi with laptop

Hi,

We would like to isolate this issue that you're having right now. We suggest that you try the steps below:

• 
  Go to Network and Sharing Center.
  
• 
  At the right pane, click Change adapter settings.
  
• 
  Right click on your connection name (WiFi name) and Properties.
  
• 
  Click the Configure... button.
  
• 
  Go to Power Management tab.
  
• 
  Uncheck/disable the radio button for "Allow this device to turn off this device to save power".
  
• 
  Restart the PC (Important)
  

We will wait for your response.

Regards.

 

HP 15-ay513tx laptop "Connected, No Internet" on hotspot..

Hello,

I own a Dell Latitude 5430 and an HP 15-ay513tx. I often have to use my mobile's wifi hotspot to access internet on the go.

I notice that I am able to access the internet fine on the Dell laptop. However, the HP one is a peculiar case.

The HP Case:

So, on the HP, the internet works fine as long as I'm viewing my lecture videos (which happen to be MPEG-TS segmented videos with AES encryption).

However, if I view even a 10 minute long video on youtube, this is what has been occuring since the last 2-3 months:

1. 2-3 minutes into the youtube video, the network icon starts showing the yellow exclamation mark. If I click on it, then for my wifi network, it says "Connected, No Internet". And I can no longer access the internet on laptop unless I:
   1. disable the network adapter, and re-enable it;
   2. reset the network stack (requiring restart); or,
   3. restart the system.
2. However, if at this very point in time, I am able to browse the internet on my mobile's browser just fine!

So there are a couple of perplexing issues for me...

1. the internet works fine on the mobile's browser, but not on the laptop's browser connected to that very mobile's wifi hotspot.
2. Also, on the the laptop, internet works fine as long as I'm browsing regular pages (like while navigating to and typing this post) or when viewing the MPEG-TS lecture videos (which have never been less than 2 hours long). However, if I view a youtube video, I face this "Connected, No Internet" issue.

I have tried the following couple of things to no avail:

1. I tried assigning DNSs (such as Google DNS and 1.1.1.1) in the IPv4 and the IPv6 files of my network adapter properties. This didn't help.
2. Turning off the hotspot, re-enabling it and then connecting the laptop back to it.
3. Turning the hotspot as well as mobile data off, re-enabling both of them and then connecting the laptop back to it.
4. Using another mobile's hotspot. Even on the other mobile's hotspot, I face the same issue.
5. Disabling the wifi adapter from Device manager and then re-enabling it didn't solve the issue either.

HP system specifications: https://support.hp.com/in-en/document/c05404795
Dell system specifications: https://www.dell.com/downloads/globa...spec_sheet.pdf (the i5 variant)

One of the suspects could be that one time, I had tried using the built-in Hyper-V Virtual Machine feature on my HP laptop. Since then, the number of network adapters has increased as per the following screenshot:




Also, since then, even while using my wifi hotspot, I don't get the usual wifi icon in the system tray. Instead, I get an ethernet-like icon:




Both my laptops (the Dell one as well as the HP one) are running Windows 10 1607 (OS Build 14393.953).

One of my constraints is that I cannot try updating my windows because of approaching exams.

Any suggestions which can help me fix this issue without a windows update?

- - - Updated - - -

[Update:] I just noticed that all this while, I had ignored that actual Realtek Wifi adapter in the control panel... I had tried disabling and re-enabling the Hyper-V adapter.. *Busted

So disabling and re-anabling the actual Realtek Wifi adapter does restore the wifi to normal. But it's a real hassle because video streams often aren't resuming when I reconnect to the mobile's hotspot. I have to reload the entire webpage and navigate to the timestamp to resume my videos.

Any solution which can help me solve this hassle?