Windows 10: MSI GT80 Brand New, Critical Kernel-power Error 41 task 63

Attachment 33088

Please help. I have tried all the previously mentioned fixes such as activating/deactivating suspect speakers, deleting Norton, checking on PSU, etc.

Any help would be appreciated. I uploaded the necessary file as per the forum's posting rules.

:)

 

Critical Kernel-Power error when GPU is on load

Hello there,

I'm currently facing very annoying critical Kernel-Power errors every time my GPU is on load. Since Monday, 20. Feb. 2017 I'm using a GTX 1070. Right after installing the gpu I ran Grand theft auto 5 on maximum settings for testing. Everything was fine until
after a couple of minutes my PC suddenly shut down and rebooted on it's own. This happened a second time and a third time testing with Diablo 3, which is far less performance hungry.

So I checked the event viewer, which showed me:

Critical 2/20/2017 8:03:06 PM Kernel-Power
41 (63)

-
System

-
Provider

[ Name]
Microsoft-Windows-Kernel-Power

[ Guid]
{331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID
41

Version
4

Level
1

Task
63

Opcode
0

Keywords
0x8000400000000002

-
TimeCreated

[ SystemTime]
2017-02-20T19:03:06.867768800Z

EventRecordID
9585

Correlation

-
Execution

[ ProcessID]
4

[ ThreadID]
8

Channel
System

Computer
DESKTOP-VASTNMS

-
Security

[ UserID]
S-1-5-18

-
EventData

BugcheckCode
0

BugcheckParameter1
0x0

BugcheckParameter2
0x0

BugcheckParameter3
0x0

BugcheckParameter4
0x0

SleepInProgress
0

PowerButtonTimestamp
0

BootAppStatus
0

Checkpoint
0

ConnectedStandbyInProgress
false

SystemSleepTransitionsToOn
0

CsEntryScenarioInstanceId
0

I also observed that I had Kernel-Power issues in the past, using my Radeon HD 7870 - though I never realized them until now. Regarding the times they occurred, I obviously wasn't sitting at my PC at that time.

Here is the full log:

GTX 1070

Critical 2/23/2017 9:49:38 AM Kernel-Power
41 (63)

Critical 2/23/2017 8:35:29 AM Kernel-Power
41 (63)

Critical 2/22/2017 10:46:03 PM Kernel-Power
41 (63)

Critical 2/22/2017 7:54:51 PM Kernel-Power
41 (63)

Critical 2/22/2017 7:39:33 PM Kernel-Power
41 (63)

Critical 2/21/2017 11:31:00 AM Kernel-Power
41 (63)

Critical 2/21/2017 10:04:50 AM Kernel-Power
41 (63)

Critical 2/21/2017 8:55:30 AM Kernel-Power
41 (63)

Critical 2/20/2017 8:40:22 PM Kernel-Power
41 (63)

Critical 2/20/2017 8:03:06 PM Kernel-Power
41 (63)

Radeon HD 7870

Critical 2/16/2017 3:51:17 AM Kernel-Power
41 (63)

Critical 2/15/2017 4:24:28 AM Kernel-Power
41 (63)

Critical 2/12/2017 10:01:03 PM Kernel-Power
41 (63)

Critical 2/7/2017 2:04:45 AM Kernel-Power
41 (63)

Critical 12/30/2016 6:19:47 AM Kernel-Power
41 (63)

Critical 12/29/2016 8:55:58 PM Kernel-Power
41 (63)

Critical 12/28/2016 8:48:18 AM Kernel-Power
41 (63)

Critical 12/13/2016 12:29:26 PM Kernel-Power
41 (63)

Critical 12/10/2016 9:43:17 AM Kernel-Power
41 (63)

Critical 12/10/2016 12:11:12 AM Kernel-Power
41 (63)

Critical 12/5/2016 2:58:53 PM Kernel-Power
41 (63)

Critical 12/4/2016 4:21:52 AM Kernel-Power
41 (63)

Critical 11/14/2016 9:38:57 PM Kernel-Power
41 (63)

Critical 11/14/2016 7:58:42 PM Kernel-Power
41 (63)

Critical 11/13/2016 7:33:02 PM Kernel-Power
41 (63)

Critical 11/12/2016 8:11:42 PM Kernel-Power
41 (63)

Critical 11/11/2016 11:08:17 PM Kernel-Power
41 (63)

Critical 11/11/2016 11:45:07 AM Kernel-Power
41 (63)

Critical 11/10/2016 8:13:30 PM Kernel-Power
41 (63)

Critical 10/30/2016 1:04:36 AM Kernel-Power
41 (63)

Critical 10/20/2016 8:56:09 AM Kernel-Power
41 (63)

Critical 10/6/2016 3:56:10 AM Kernel-Power
41 (63)

At first I suspected my Power Supply Unit as the malefactor, so I bought a new one. The shut downs continued.

I've monitored my temperatures during load and they were perfectly fine. (Cpu @ ~50°C and GPU @ 60-70°C).

Furthermore I do not receive any Kernel-Power errors when my PC is idle or used for browsing, streaming via VoD, etc. (My computer is almost running 24/7)

So I did try an older version of my graphics driver - no effect

updated Chipset and BIOS (UEFI) - no effect

My pc specifications:

Win 10 prof 64bit

Intel Xeon E3-1230 v3

GAINWARD GeForce GTX 1070 Phoenix GS 8 (brand-new)

ASRock Z87 Pro3 Mainboard

16 Gb G.skill DDR3 (800Mhz)

Crucial_CT512MX100 SSD 500 Gb

beQuiet Pure Power 10 (500W) PSU (brand-new)

 

Computer freezes when watching videos

Critical 16/01/2017 14:24:30 Kernel-Power
41 (63)

Critical 16/01/2017 14:07:13 Kernel-Power
41 (63)

Critical 16/01/2017 13:10:09 Kernel-Power
41 (63)

Critical 16/01/2017 13:06:55 Kernel-Power
41 (63)

Critical 16/01/2017 11:59:00 Kernel-Power
41 (63)

Critical 16/01/2017 11:30:17 Kernel-Power
41 (63)

Critical 16/01/2017 11:28:17 Kernel-Power
41 (63)

Critical 16/01/2017 08:56:10 Kernel-Power
41 (63)

Critical 16/01/2017 08:35:48 Kernel-Power
41 (63)

Critical 16/01/2017 08:27:37 Kernel-Power
41 (63)

Critical 16/01/2017 08:21:11 Kernel-Power
41 (63)

Critical 16/01/2017 08:16:28 Kernel-Power
41 (63)

Critical 16/01/2017 08:08:39 Kernel-Power
41 (63)

Critical 16/01/2017 08:05:38 Kernel-Power
41 (63)

Critical 16/01/2017 06:53:55 Kernel-Power
41 (63)

I still suggest you download Speccy and upload a copy of the report it produces to OneDrive. To obtain a report select File,
Save as Text file. It helps to obtain the report at a time when the system is under pressure and temperatures may be higher than normal

CCleaner.com - Using Speccy

 

Hi Aristotilean,

Welcome to the 10forums.

The cause of the crash is a driver from Nvidia.
Please try disabling the Nvidia Streaming Kernel Service in msconfig.
To disable this service in msconfig, press windows logo + r, type msconfig and press enter, go to the tab services, search for Nvidia Streaming Kernel Service and uncheck it, reboot if asked.

Please report back in a few days if this helped you or if you have any new bluescreen.

 

So far so good
Thank you
I will report back in a few days, but this is the first time my laptop hasn't randomly restarted

Edit:
Crash just happened, same error Attachment 34157
Computer is really buggy/glitchy with slow response, etc. I will restart. Here is an updated log.
Any input would be greatly appreciated.

This is a brand new laptop, and a costly one. Its depressing that this is happening to it.

 

Hello sir,
Disabling streaming kernel worked for a while, but the thing happened again today. I noticed it usually happens around time when I start using the laptop after having it idle for a while. Your input would be appreciated. I updated the log in my last post. Many thanks.

 

Do you have windows updates updating your drivers enabled?
If so, try disabling this, tutorial for how to do so can be found in my sign.

The cause is the same, your Nvidia Video driver