Windows 10: Msi katana 4070 i712th , crashing when connected to external monitor pubg

HelloMsi katana 15 i7 1265h ,rtx 4070 crashing when connected to msi monitor g24c4 e2 180hzWhen i play on the labtop monitor there’s no problemWhen i connect to monitor through hdmi original cable , its crashing 5min to 25min BLACK SCREEN and then couple of minutes Red screen whole red- force shutdown by buttonI did sfc scan , dism , ddu ,uninstalled and clean setup for drivers , uninstalled pubg and reinstall, bios update , memory diagnostics and still when connected to monitor crashingEven downgrade refresh rate till 60hz on monitor Still crashingAppreciate any help

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external monitors switch off randomly - possibly connected to Skype for Business usage?

Hi Robert,

It is possible that you're experiencing issues with your external monitors due to corrupted or outdated drivers. To assist you better, I'd like to gather more information:

• Are you using the same device when connecting your laptop to your external monitors?
• Have you tried updating your drivers?

Meanwhile, if not, I suggest that you follow the steps in this article about updating drivers in Windows
10.

Let us know if you need further assistance.

 

My computer crashes and doesn't respond. what should I do?

It always crashes while playing video games, there is no specific one though (It happened with many games ).
My computer is an MSI laptop model Katana 15 B13VGK, I7-13620H, RTX 4070, 16 GB RAM, 1TB ssd,

 

External Monitor with Quicken

Hi Mark,

It is possible that the display resolution automatically adjusts after connecting to an external monitor. For us to properly isolate this issue, we have some questions for you:

• Are you experiencing the same issue even without using the Quicken tool?
• Have you checked if the display resolution settings of the Surface device and the external monitor is the same?
• Have you tried checking for a graphics device driver update?
• What troubleshooting steps have you done to isolate the issue?
  

We're looking forward to your response.