Windows 10: MSI P65 - Sound through speakers and headphones

Hello guys,

I bought a new laptop in September and it has been working fine but last month it stopped playing any sound. At first I thought I clicked on something, but I realised the if I plug my headphones, the sound plays through the built-in speakers and headphones. As soon as I unplug it, I stop receiving any sound. I already updated/unintalled the drivers and Nahimic, but the problem persists.

A few days ago, the sound came back, but after I turned it off, the problem came back. I already got in touch with the laptop brand and they told me its a problem with the drivers. Today, I was trying to solve the issue (again) and I realised that my speakers "need" an 3.5mm jack and that my laptop doesn't recognize my headphones. Do you guys have any advice?

I don't reinstall Windows because I have some exams this week and I need to use some problems.

I'm sorry for my "not-so-informatical vocabulary"



https://preview.redd.it/m96z7v8yt32...bp&s=cf85168d8d3711093bc1abb9e6677bc7a5188caa

Best Regards,

Maria

submitted by /u/MariasSilva97
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:)

 

No sound from headphones but speakers work.

No Its Just A Speaker

 

No sound from speakers/headphones


Disconnect the front panel headphone/mic jacks from the motherboard and then see if the rear panel GREEN speaker jack works (either with speakers or headset). This is in case the front panel jack is causing no audio out. Power off the PC before opening and disconnecting the front panel audio.

The connector for the front panel audio is listed as #21 on the motherboard drawing (below).

 

Move audio to one side for speakers but not headphones

Hello J1mmyth3F1sh,

Thank you for writing to Microsoft Community Forums.

• Is your headphones getting detected in the Playback settings?
  
• Are you trying to play the audio on both Speakers and Headphones at the same time?
  

Ideally, if you have configured Sound settings to play on your left speakers, the same goes with the headphones. The sound starts playing only on the left side of your headphones according to the settings changed.

Meanwhile, we can try configuring the headphones and change the balance level in the sound settings and see if it works. Kindly check with the steps listed below and see if it helps.

Method : Run audio test for your headphones.

• Open Control Panel from the Start menu and click on
  Sound.
  
• In the Sound window, click on your
  Headphones and select Configure option at the bottom left.
  
• By running the test, check if both sides of your headphones are working fine.
  

If that doesn’t help, I would suggest you to check with the audio balance by following the steps listed below:

• Open Sound settings from
  Control Panel, and right click on the Headphones to open its
  Properties.
  
• Click on Levels tab and select
  Balance button. In the Balance window, you can use the slider to balance both left and right headphones equally.
  

However, I commend and appreciate you for recognizing this behavior. This is a valuable suggestion as there may be other users with a similar requirement. Hence, I suggest you to leave a
Feedback for this product so
that our developer team can look into this and check if it can be implemented in the future updates.

Regards,

Mala S

Microsoft Community - Moderator