Windows 10: MSI Touchpad stopped working

Can anyone please help?


I've had my MSI laptop for nearly a year now. Today the touchpad just stopped working.

I thought this strange as I haven't had a windows update and looking online that seems to be a big problem with this driver.


The driver is Synaptic SMBus Touchpad.

So I tried to update the driver from Device Manager, rebooted, same problem. I then uninstalled the diver then found it on softpedia.com and re-installed it. This worked for one boot, but when I started the laptop again same problem.


I then downloaded copy of the driver from a different site, clicked on the app and nothing happened.


I went back into device manager and the driver had disappeared and stayed gone for a few reboots.


So I went direct to the MSI site and downloaded the driver from there. Rebooted. The touchpad worked until I logged into windows where it stopped again. The driver was back in Device Manager when I checked. So I tried to re-install it manually from there.


However, I delete the driver and it tells me to reboot, after reboot the driver is back. I tell it to update to the driver from MSI and it tells me the best driver is already installed. Clearly not!

So it's gone from disappearing to never going away. I'm starting to pull my hair out here. I've emailed MSI as I paid quite a lot for this laptop.

Can you help? I can't understand why it would suddenly stop working, or it's resisting my attempts to put it right.


Thanks


Steve

:)

 

Touchpad stopped working

Hi Elizabeth,

We would like to ask some questions for clarification to know the best possible resolution to offer.

• Did you make any changes before the issue started?
• What are the troubleshooting steps you have done on your end?
• Have you tried running the Windows Update Troubleshooter? If no, kindly check this
  
  link to download the Windows Update Troubleshooter.

We also suggest that you check the article below as a guide on how to fix touchpad problems in Windows 10.

Fix touchpad problems in Windows 10.

We look forward to your reply.

 

I want to disable touchpad on Dell laptop


Hello everyone,
My laptop's touchpad works and I don't want it to, because I prefer a mouse. It's a Dell Inspiron 11 3000 series on windows 10 OS.

What I have tried that hasn't worked:

• start<settings<devices<mouse & touchpad<additional mouse options. This opens a window called Mouse Options which has 5 tabs up top, none of which involve the touchpad. The Hardware tab shows 2 devices: the mouse itself, and the USB. No touchpad there.
• windows key+x<mobility center. No touchpad to be found.
• various function keys. No options for touchpad on/off.
• device manager<mice and other pointing devices. Again, only the mouse and usb show up. It appears the touchpad is working without a driver, which is a little spooky.

Any other suggestions? I could try downloading a third party driver, but that seems like a step in the wrong direction.
Thanks

 

Touchpad not working

Hi,

Thank you for your interest in Windows 10.

I suggest you to follow the methods below and check if it fixes the issue.

Method 1: Run Hardware and Devices Troubleshooter

Follow these steps to run Hardware and Devices troubleshooter:

• Press Windows key + W and type troubleshooting.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click Hardware and Devices.
• Follow the on-screen instruction to run the troubleshooter.

Method 2: Uninstall and reinstall the driver

I suggest you to try uninstall the Touchpad drivers check if it works for you.

Follow the steps to uninstall the Touchpad drivers:

• Press Windows Key + X key and click Device Manager.
• Right-click on the Touchpad device listed and click on ‘Uninstall’.
• Select the option to Delete driver software.
• Restart the computer after its uninstalled.

Try to access the device manufacturer's website and download and install the latest chipset and touchpad drivers.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.