Windows 10: MSN account locked

Hi, my neighbors MSN email account was locked today, supposedly due to an inappropriate joke image he sent to friends. Is that possible or was his account hijacked?

:)

 

Computer is displayed twice on MSN account

Hello Gerald,

We would like to know the additional information to better assist you with MSN account concern. Kindly answer the following questions below:

• Are you referring to MSN account through a web browser or MSN Internet access?
  
• What are the steps you've done so far prior to the issue?

Kindly send us a screenshot of what you see when going on your MSN network. This will help us isolate your concern.

We are looking forward to your response.

Regards.

 

Remove account


I suggest you backup your personalized files first before removing the account.
To delete an account, follow these steps:

1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:
   
   Code:

   net user test /del

 

msn news not opening

Hi,

Thank you for the update.

I would like to ask few questions about the query:

1) Are you able to login to MSN new and MSN Money on webpage?

2) Please confirm whether the account that you are experiencing the issue while opening MSN apps , is that a

Microsoft Account or a Local Account?

If its not a Microsoft Account then I would suggest you to configure your Local account into Microsoft Account.

if its a Microsoft Account then lets try to change the Microsoft account into local Account then re-sync into Microsoft

Account to diagnose whether it’s a Microsoft account problem or not.

Please follow the steps to change Microsoft account into Local account.

• 
  Windows Key + I.
  
• 
  Tap or Click on Account.
  
• 
  Tap or click Email or User Account.
  
• 
  Click on Sign in with Local Account or Sign in without Microsoft account.
  
• 
  Type your Microsoft Account User name or Password.
  
• 
  Type a name for Local User Account.
  
• 
  It will prompt Sign Out for to make changes on the account.
  
• 
  Click on Sign out.
  

Once your account is change into Local account then restart computer and Sign in into Local account to sync or configure into Microsoft Account to check if it helps.

Hope this information is helpful.